Schedulicity

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The app will allow you to book a class with an expired “package on file” instead of letting you know your package has expired and offer you the option to either purchase a single class or another package. It can be confusing. Also, you need to go to their full site to check the expiration date of your package instead of that information being available on the mobile sight which is probably the more frequently used method of booking appointments.

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Booked 10+ appointments with a massage therapist. They use Schedulicity to mange them. So when I see a flood of confirmation emails (they should really just have a summary email if you book multiple in a short period of time but that’s a separate concern) which contain a my appointment button, it refers you to download the app. I hoped that I could add these appointments to my calendar through the app because for some reason they don’t include an .ics link in email. I download the app and created the account with the same email I used to make the appointments thinking that they would sync to my appointments tab. Nope, nothing. Not even when I launch the app from the email link does anything sync. For users who just want to be either reminded of their appointments or add to their calendar you make it impossible. If you spent as much time responding to these other reviews as you did actually fixing these things your app wouldn’t be rated so poorly.

Good app, but please stop logging us out on whatever cadence it is. Every few months I need to book a haircut, and I need to log in fresh. That means I have to look up my password again and am less likely to take the time to keep using your app. Fix this and I bet your retention will go up a bit. Add fingerprint/ faceid if you really need the security.

I previously wrote a review talking about the rebook functionality and a few other “saved” items. This has been addressed in recent updates and I have changed my rating accordingly. Now this works well and I can quickly navigate and book appointments.

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I used this app to make a hair appointment yesterday. I got to the address that it sent me to and there was a salon there but not under the name it gave me and they had never heard of the place or the stylist who was supposed to do my hair and definitely didn’t have an appointment for me. I called he number provided, which was a barber shop and still not where I supposedly had an appointment. The salon I booked at does not exist. App gave me the option to pay $80 to confirm the appointment. Glad I didn’t do that. I’m extremely unhappy.