SB Answer

I've been using Swagbucks for about 5-6 years now. I just recently discovered the Answer app for Swagbucks. I like that's it's an easier way to just do the surveys (which I enjoy doing often). I've always had mixed feelings about the Swagbucks surveys though. Most of the time it's good, but then other times it kicks me out when I've just spent 30 minutes trying to complete a survey, rewarding me 1SB instead of the full credit. I think if they're going to have you get that far into a survey and not let you finish it, then they need to reward you with more for your time. That's really my only complaint. But I've also completed many surveys without issues. It's a nice thing to do in your spare time, to eventually be able to redeem your points for giftcards of your choice that do work.

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This app robs you of your time. Survey after survey, repeatedly takes you through a long qualifying process, only to say you do not qualify time after time. Many times they are not honest: they don’t count the qualifying time in survey time, they’ll list a survey to be 8 mins, you invest that time answering their repetitive qualify questions, then they reveal the actual survey time is longer than what was indicated when you selected it. Add to that how often you get deep into a survey, many times all the way to the end, only to be DQ’d. Every time you attempt a new survey they re ask the exact same exact same qualifying questions again, god forbid you make an error, hit a wrong key (Who has never typo’d for christ sake) and ban you, daring to call you dishonest!!! Funny thing is these solutions are very simple to fix: 1) have every user create a user profile that contains every possible qualifying question, occasionally ask them if they have any changes orbupdates to report. This will eliminate robbing them of their time, re-asking the same qualifying questions over and over again for every single survey, while also reducing the risk of errors. 2) if there does need to be a few additional qualifying questions at the beginning of a survey, the time answering those should always be included in the survey estimate time. Until they fix these very basic problems, stay away from this app.

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I’ve been a member of Swagbucks for years. I’ve never seen such horrible business practices in my life. This company does nothing but rob you of your time and then throws it in your face that your now banned from taking surveys on both the app and the website and claims the reason is because your answers are inconsistent. Yet would you like to explain to me how not every survey is the same yet I’m getting banned for taking surveys due to inconsistency in my answers. Well duh because each survey is completely different. Not my problem you can’t get your company together. I’ve already reached out to the compliance team and boy was that a joke too! Get an automatic response that they will look into it within the next 30 days and along the lines it wasn’t their problem since the surveys come from a 3rd party company to begin with. That’s fine. If the matter isn’t resolved soon I will be deleting every app including this one that Swagbucks offers and use another service who cares about their customers and gives better customer service.

I agree w many of the reviews. I find that I will complete most all of the survey and then it tells me I don’t qualify. I’ve had instances where the button I need to push doesn’t completely show on my screen so I can’t progress w the survey. I too have been told I should’ve know the date time and survey number to get credit. Who writes down each survey number? Geez. I still find it fun to accumulate points on short surveys. I hate the long ones even if they do pay more. I’ll keep doing it but if it keeps saying I don’t qualify then I’ll start scaling back more and using another site like iPoll. I wish the surveys I qualify for based on my demographics would be loaded on my profile and the ones I don’t to not even show up.

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I realize this might be out of SB’s control, but I hate that the rewards for the surveys have changed so drastically. It used to be that surveys that didn’t qualify for the 1SB DQ award were worth 60SB....now they’re only 35?! I swear, it’s some conspiracy to get more data out of all of us... I’ve also had issues other people seem to have, where I’ll seemingly get to the end of the survey after 15-20 minutes, only to be told I don’t qualify. I’ve also had problems where I’ll accidentally swipe the wrong way and exit completely, or sometimes the screen will get stuck, but there’s no option to refresh it. This is a nice app to have in conjunction with the desktop site, but they have GOT to update it to be more mobile-friendly. Maybe screen what surveys come through the app better, and of course better rewards would be nice. It’s so discouraging and insulting to spend sooo much time trying to qualify for 35 cents!