SanDisk iXpand™ Base

I am happy to find an easy way to keep my pictures and videos safe...... but, I been using 2 different IPhones to keep my husbands and my pictures safe. The only thing I don’t understand is why I am not able to see both of our pictures at the same time? Only when I plug each phone individually, is when I see the pictures. Is there a reason why is this happening or is this supposed to be this way? Please comment. Thank you!

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I used the iXpand base to back all 6000+ photos on an iphone7 and an iPad Pro. After deleting my photos I attempted to restore them again. It did but but the file names and dates were changed putting everything into a big random mess. The camera roll is all random. You can still use Photos option to display the original date and time but since new file names were given when I run the backup again it creates duplicates of all my photos again doubling the photos backed up every time!! Also after successful backup of my iPad-pro it would never connect to my iPad again ! The backups are fast that is the only good thing about it! I waited a year for an updated app that would fix the problems with my iPad. Support had already replaced the iXpand base via RMA with the latest firmware, and still doesn’t work. It charges fine when I plug in the usb but that is all. The updated app still does not see the base when it is connected. Just and expensive iPad charger. The updated app says it added iOS 13 support, running now on my iPhone XR and iPad. Neither work now. Wait a year for an update and now it doesn’t work at all. I’ve lost all my backups thanks to this garbage! I give it negative 5 stars

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Awful. Just throw it away, in the outside trash can. Trust me, you don’t even want this thing in your house. It worked - barely worked - one (1) time. After the first time that I used it, it won’t connect to the app and now the app just crashes upon opening. Don’t waste your time with their elementary “troubleshooting” section. The suggestions are things you probably already did before even opening the troubleshooting section: ex, “force quit the app.” Oh really? Thanks! I hadn’t thought of trying that! (Spoiler Alert: They don’t work anyway.) You’d think a company that centers a large part of its product line around storage and back up could get something like this correct. They don’t. Don’t feel bad if you wasted your money on this product, you’re not alone. I just hope to save you some time in trying to get it to work. The only time you should commit to this pathetic piece of garbage is the amount of time it takes you to walk to the trash can and drop it in. Good work on the worthless product.

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I’ll change my rating after question is answered. Everyone that gave 1-2 stars, read the license agreement before you use the app or software maybe then you won’t complain when something doesn’t work exactly as you expect it to. My question is, where does everything get backed up to? The license agreement, the information page, everything that I’ve looked at I cannot find where my pictures and messages will be uploaded and stored to. I know when I back up my iPhone it goes to the iCloud but when I back up using this application where does it back up to?

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I can say worst gift I’ve ever received the Sandisk Ixpand Base. I emailed Sandisk in 2018 when I got this mess, took ever step they suggested. I said lets give it sometime and maybe they will come up with a fix. I was wrongggggg. It goes thru the process but no pictures appearing on the ipad. Getting the same message and same blah blah blah. “Backup was not able to finish! Please try again later”. 6 months later nothing changed. Amazing how it will work on one Apple product but not the other when both are listed as comparable and running 12.3.1. I would not suggest anyone purchase the Sandisk Ixpand Base non give it as a GIFT.