Ratings & Reviews performance provides an overview of what users think of your app. Here are the key metrics to help you identify how your app is rated by users and how successful is your review management strategy.
4.0Social Studio puts Salesforce’s enterprise-grade social media management capabilities at your fingertips. Plan and create compelling content campaigns from Publish. Foster and moderate community conversation from Engage. Use Analyze to access your Listening dashboards. And with Quick Search, quickly see what’s happening across the social web. The Social Studio Mobile App is completely cloud-synced, so anything you do on your phone will be reflected everywhere you use Social Studio (and vice versa). Publish • Create, schedule, and manage content for Twitter, Facebook, Instagram, LinkedIn, YouTube, Pinterest, and Google+. • Measure the effectiveness of your posts. • Approve content before it is scheduled. Engage • Respond to posts and engage with your communities on Twitter, Facebook, Instagram, LinkedIn and YouTube. • Monitor what’s happening on Forums, Blogs, News sites, and more. • Reply, Retweet, Like, Favorite, Comment, Quote (etc.) to your heart’s content. • Collaborate efficiently with your community management team. • Flag, tag, categorize and organize content as it comes in. Analyze/Listen • Broad listening support for many millions of sources. • Access Broad Listening dashboard from your phone. • See what’s happening on your owned social properties. • Easily share key insights with a tap. • Get instant search results for any keyword(s) with Quick Search.
