Ratings & Reviews performance provides an overview of what users think of your app. Here are the key metrics to help you identify how your app is rated by users and how successful is your review management strategy.
Service Cloud Mobile is a lightweight alternative to the Salesforce app for handling customer support cases while on-the-go. Built with small and medium sized businesses in mind, the Service Cloud Mobile app allows you to create, update, reassign, and manage cases with just a few of taps. You can also create and update accounts and contacts. Service Cloud Mobile works with Essentials and all other editions of Salesforce. Users can: • Create, update, edit, and collaborate on cases • Create and edit accounts and contacts • Manage case lists • View cases in queues • Communicate via email, Facebook, and Twitter, and Chatter • Use bulk actions • Search contact and account details • Manage notification settings to keep a handle on cases and queues • Send Salesforce feedback about the app
