SafeNet MobilePASS

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In the last update or two, the haptic response was removed, meaning that when you tapped on a number, you could ‘feel’ and hear a response. Also, the number pad seems lower on the screen such that when you tap on 0, it is so close to the close screen bar (iPhone version), that half of the time it wants to close the app, or when you compensate, it won’t register, so you have to tap carefully several times to make sure you get the number you want. I would really like to have the previous version back.

UPDATED: was contacted by the company directly. They asked for the crash data and went to work on a fix. Two days later the updates started coming. Although their initial customer service (outsourced) was/is horrific, once I was contacted by a “stateside” person, they were very responsive and helpful! Back to working flawlessly! The updated app keeps crashing our iPads. 8.4.7 instantly crashed when you’d open the app and the updated 8.4.8 that included bug fixes and it still crashes. Their CS is nonexistent and refused to help since they don’t have a “PO” on file from us. Ummmmmm since when do we have to pay for something that is a free app on the App Store. I’d avoid this at all costs if possible.

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This functions and lets me log in to the VA remote access. However, it hasn’t been updated in 2 years and doesn’t even support the iPhone X screen size. I don’t know of any other major app that doesn’t support the newest types of iPhones (and iPhone X isn’t even the newest anymore). If the federal government relies on this application, it should at least invest the relatively small amount of money that would be required to just keep this app updated with the bare minimum new features of iOS, like screen size.

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This app is fine but could be better. First, it needs Apple Watch integration. Second, I would expect that most users have only one token, and even those who have multiple tokens use one most often. Thus, it’s lame to make me select a token every time I need my token. Either remember which token I last used, or allow me to select one as my favorite or default. Or, since I have only one token, take me directly there!! I really wish my company had stuck with our previous app.

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For the software developers and staff at MobilePASS- The app works fine, but I have to take my phone out of my pocket 10 times a day to use it (then unlock the phone, swipe through my apps to find MobilePASS, then enter password- the process is cumbersome). Integrating a feature that allows users to use the Apple Watch would make its use seamless while still having the same two levels of authentication. Duo has done this very well. Though Duo doesn’t have me enter a four digit password into the Apple Watch, which is currently a required step for MobilePASS iPhone app, the Apple Watch’s screen is large enough for users to complete this step. Please strongly consider adding integration with the Apple Watch. Thank you.