RxLocal

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This is my first ever app review. Tells you how TERRIBLE this update is. Just had to update my app. Previously was very easy to use and stored all the info about my family’s prescriptions. Could submit refills easily with a touch of the screen and would tell me a pick up time. Few days ago after update, I had to enter a new login and try to remember my password. Had to change it and still wouldn’t let me get into app. After several tries I was able to get in. The ease of submitting refills was gone. Had to go to several different screens to get to each family member’s lists. Very time consuming and not user friendly like before, but got it done. Today, opened the app and I have to REDO all my login and password etc - app didn’t remember it. Have tried 3 times and gave up. This update is confusing, difficult to get in, not user friendly. Have NO idea who thought to change to this current version. Awful! UPDATE - Developers have gotten back to me and said they are working on a fix - they have had similar complaints. I used the app earlier today and it allowed me to log on with no issues. It also seemed as if the family members were all grouped on one page so I didn’t have to click several times to get from one to the next. More similarities to the older (more user friendly) version. Hopefully my experience was a glitch and from now on the app will be a better experience. Change to 3 stars (for now)

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I’m not sure what this update was supposed to do.. but has only caused issues so far. Before I had no issues having myself and 3 kids on the app. Then after the update I had to reenter my info. No big deal. Mine popped right up. But when I went to add my kids? Yeah, I can’t. I filled all the steps to add a family member and it just keeps saying searching for patient or only has the continue button. No matter how much I click continue nothing happens. I need it to go back how it was BEFORE the update. At least then I was able to have all our prescriptions on there. I will definitely be contacting my pharmacy to ask them to use a different app if this is not resolved.

This app is great! With other apps like PocketRx, you have to scan in or manually add your drugs. Then, if you try to refill an arc when there is a newer Rx on file, those apps tell you that your Rx can’t be filled. This app is great! It connects directly to the pharmacies software and shows me the drugs I have available, even those I forgot about. Comes in handy when I’ve forgotten that I had a refill on an antibiotic my doctor wrote me last year. Saved me a new trip to my doctor. And, I can directly message my pharmacy and even take a picture of my new insurance card. Hope your pharmacy is as good as mine at answering. Can’t say enough good things about this app!!

Update - this last update restored being able to access both profiles. It is good now. I’ve been using the app for a while and it works well. Just downloaded the new version and my spouse’s med list causes the app to abort. I can load mine just fine. I tried deleting the app, restarting my iPhone 11Pro with current iOS, reinstalling the app, but it still aborts on her info.

I am a pharmacist and a verified user as a patient. Very good app to my surprise. The idea that it is HIPPA compliant is very good. The fact that I can send insurance card to my pharmacy or if I found a lost pill I can send a photo to the pharmacist to ask about to identify it is awesome. I love that you can see the picture of the tablet for every medication and the NDC, the status of the prescription (fillable, too early to fill, and how many refills. You are also able to see you allergies and your doctors and call your doctors from the app. Patient portal is very user friendly and I love the idea of having a risk score for patients for adherence. A few glitches here and there but nothing major or unfixable. Their customer service is very good and reliable.