Royal Air Maroc

This app is good. The only problem I am facing is ( paying option for extra luggage don’t work on my iPhone 6s). Please fix it to make the app greater.

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I’m giving 1 star because I can’t submit a review with no stars. Our flight from Casablanca to Lisbon was scheduled to depart today at 12:35 and we didn’t leave the airport until 18:00. There was no communication from anyone from the airline company. They left the poor door attends there all day handling extremely upset customer. They had no answers and not one manager, supervisor or person of authority come to talk to us. We were held hostages at the airport not knowing if and when we would be able to continue on to our destination. It would’ve been bette rir they had told us form the very beginning that there was an issue and we wound be leaving until 6pm. I actually would’ve enjoyed getting out to see a little bit of Casablanca. The plan was finally ready for boarding, and luckily it was a very short flight because there was no air conditioner and we were all miserable but happy to finally be going to our destination. The sad reality is that my flight back is with them. We will see how that goes.

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Immediately, the flight is delayed. Once in the plane, staff allowed passengers to smoke cigarettes for the hour we waited on the tarmac. After finally landing in Portugal, the ~majority~ of passengers on the flight found that their bags were missing. The count we were given by the guys on the ground was “at least 36”. This is a great explanation for why many of the app’s most important features: online check-in, baggage locator, simply don’t work and yield a very general error message. Don’t fly Air Maroc if you can avoid it.

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I wanted this to work as these apps (usually) ease the airport process. But there is NO option to indicate no baggage and in-app check-in. There goes 45 minutes of my vacation in that attempt. Scorn!

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