roomer travel

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Do NOT sell rooms through Roomer. I sold a room at the beginning of March. I reached out after the ten days past checkout time had been reached since I hadn’t received payment. I was told that my claim was being sent to the finance team. No reply. I recently reach out again (over a month since I last reached out!) and was given the same answer that my claim would be sent to the finance team. I was given no explanation regarding why my payment was delayed or when it would be resolved. It seems like roomer delays payments long enough that sellers forget or become frustrated and give up on receiving payment. Do not be fooled by this company who looks to make a profit without holding up their end of the bargain.

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Not sure how the service works because I couldn’t even figure out how to register, let alone add a hotel room for someone to purchase. I learned about the app on The DRs ( #thedrs ) and it sounded great but after downloading all I could do was read their own accolades and search for hotels in London. Since I’m trying to sell a hotel room on Texas that doesn’t really help. Seems they need to get their IT team to update the app, especially after reading the other reviews...

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I booked a hotel for 2 nights in NY for my family through Roomer. I had a hard time finding a listing for 2 beds & the only thing I found was in Brooklyn. We were set to leave the following day. I called the hotel directly just to make sure they had us down for 2 beds. Nope! Had me reserved for a king bed & didn't have anything else available. I called Roomer & spoke to jenny (who was very helpful & concerned at least). She said she would find me something for my family. As luck would have it, she called back with a hotel in Manhattan. I was to get back to her after talking with my husband. I couldn't find the hotel with the address she gave me on line. Turns out it was located in Manhattan...Kansas! Had to cancel my trip to New York. Funny how all the other reviews (5 star of course) were made in a 2 day time frame.

I booked a hotel room with roomer and the the price was better than any of the other sites I’ve used in the past. No problems Everything went smoothly!

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Absolutely horrible. I booked a room for a get away with my mom, grandma, and aunt a month earlier than we were going. We went wine tasting and showed up at the hotel at 4 pm for check in. They had zero information on me, and zero record of me booking. They were at captivity. I hat 6 phone calls with Roomer customer service. I talked to Paul, Raymond, and Aki (probably fake names). Three hours after waiting in the lobby and 6 conversations later, we left. They took my money and had zero resolution to the problem. This is a completely fake website. They will not book you a room but they will take your money. I am taking them to court to refund me, because they still have it refunded me. DO NOT book on this site. Do not. It is the worst website and a complete scam. If I could give them negative stars, I would.