Roadie Driver

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I love driving for Roadie but I’m pretty underwhelmed by the new app. In addition to the recent reductions in payouts, the app has become very cumbersome. 1) Once you are “approved” for a delivery, you can no longer see how many items are in the order. This makes it very difficult to know if you’ve gotten the whole order at pickup. You can only see the number of items BEFORE you are approved now. 2) The pickup photo and delivery photo screens are almost indiscernible. It’s very easy to mix them up. 3) The app never seems to be able to detect your location accurately. Before taking the pickup photo...”Are you sure? You don’t seem to be at the pickup location.” Before taking the delivery photo...”Are you sure? You don’t seem to be...” YES, I’m sure! 4) This last issue is the worst. Previously, if you got pinged for a second order/delivery while you were at the same store, you could accept it, view both orders, pick them both up at the same time, then go deliver them. Now, you must pick up the first order, go deliver it, THEN COME BACK TO THE SAME STORE to pick up the second order, then go deliver that! This is extremely inefficient. If the Roadie team can tweak these four areas, it will go back to being a 5-star app.

1) as others said once you’re on a gig you cannot view the order items anymore to verify what you’re picking up valid/complete. I can’t tell you how many times an associate asked me “what’s in the order?” and I cannot tell them either than it is Large or Smaller. What good is that? 2) often times while on a gig I will pass another store with an item ready to be picked up with a delivery also on the way and it says it’s too far away and denies me. Frustrating. 3) update cancellation process. I had a pickup for 3 gigs. Once there I found out two had really been canceled and no uodates in the app. Sometimes it takes 30-60 mins for them to update (despite support text messages) and for that whole time I am stuck. We should be able to select “Order canceled by customer” or something to clear it from our queue. Tech support can verify later that it really was canceled by customer, not the Roadies fault, and issue cancel credit. Meanwhile we can move on with other gigs!

I do not like how you can’t use your GPS before accepting a gig to see exactly how far a starting and ending point is from your current location. The old Roadie app lets you do this! Please bring this back! This isn’t fair! That’s not something that should have ever been removed. This made me feel secure knowing that roadie was on our side for the drivers to not be hustled like other driver apps... when it comes to mileage and time, etc. I understand that it shows the location of the gig on the map... and the total mileage for the gig itself... but it helps MASSIVELY to know how far a gig is from my current location! Bring this back please! Also... bring back our progress for badges! This made driving more fun and motivated me to keep driving in order to earn badges! I can’t find my badge progression anywhere in the new app! This was fun! Bring it back!

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I have done more than 1,100 Roadie deliveries over the past three years. End of last year they cut the pay rates roughly 40%. Last week when the country started locking down cities they cut the rates another 35%, you know, to help drivers make less money at the exact time they need their income more than ever. Way to share the pain the country is dealing with during the carona virus! They also decided to change their terms of service to say that mileage reimbursement were already included in California deliveries because they are worried about being sued after AB5 law was passed regarding illegally designating workers as independent contractors. So imagine average 45 minute deliveries that used to pay a measly $17 now pay $8 and that amazingly includes mileage reimbursement which they have never ever paid in the past. What a greedy company improving their exploitation of the working poor. I encourage everyone to boycott this greedy company.

This app will let you pick multiple gigs at once without switching from one to another and being able to capture all pictures at once. However, the old app has this option that you can see what items are for the specific gigs picture but this one does not let you see the picture. This is helpful once you get to the location you can see the picture and drop all the correct items. Instead now I have to verify with the pick up list that I’m dropping off all the items. Second. When taking proof of delivery the app does not recognize that you are in the location and you get the message that all other users seem to be struggling with.