RightTrack by Liberty Mutual

The biggest issue was signing up for this program. I was cancelled on twice because I never “signed consent.” Finally I spoke to someone who gave me advice as to how to sign up and request the device. Once the device arrived, it was very easy setting it up through the site. It uses gps through your phone, so if your phone is acting up, it won’t save your drive. Also, it doesn’t take in to account when you speed up to get on the interstate/highway. So you can get penalized for doing so. Since it uses GPS, it knows exactly where you are so I would think it should be able to realize you are speeding up because you are supposed to. I would get dinged even if it was a change of 10mph on the ramp. In my mind, going slower might cause an accident, so I’d only accelerate really slowly if no one was around. Also, doesn’t take in to account for people randomly braking for no apparent reason causing you to brake abruptly. You’re being safe because your paying attention and are able to break to avoid an accident; however, the sensor views it as slamming on your breaks for “fun.” I did end up saving $155. But I think if I was able to do this again, I could save more.

response required

Setting up was a bit of hassle. However, getting device ready once I received them was fairly simple. Like many reviewers mentioned already, device is very, very sensitive. Which, like one of the reviews said, it actually made driving less save to not get dinged with a bad drive. For example, when approaching a traffic light that turns yellow, if one stops, it triggers a “braking” event. Therefore, next time, one is tempted to just keep driving through the yellow even when there is sufficient time to stop. Same happens for acceleration. Also, if you are driving a Tesla, you are toast of you leave acceleration on standard mode, and/or if are driving on auto pilot and car decides to slow down for traffic ahead. And, last but not least, like many other users reported, all of a sudden, as you approach your last days of the driving evaluation, the savings drop for now reason. My drives got better, but the app knocked of $26 of savings for no reason on my last 3-5 days. Which, leaves me feeling deceived by Liberty Mutual and definitely a sour taste with the whole program! If you can get a discount through “EverDrive (which checks a lot more variables, including speed limit and cell phone use, and it does not incentivize unsafe driving),” choose that program and the company that offers it instead.

response required

So first off the whole process of even getting signed up for this program is horrible. They cancelled it on me 3 times and took away discount. When I called they said the reason was because I hadn’t signed up. I responded that there was never an email or anything telling me how to sign up. So I had to download the app to have the sensors sent to me (great thanks for letting me know in advance). The sensors arrive relatively quick, within a week or so. Now I’m trying to log back in and hook up the sensors and the app is not doing anything! Tried logging in and the login button just turns grey. Tried using the create account option and it gives me the spinning wheel of death. Tried to change password and it also gives me the spinning wheel of death. The app is not functioning whatsoever and their support button just has you call the support phone number which is currently closed. Now how can it be so hard to log into an app that you have already signed up for? It is also doing it on my wife’s phone as I tried to pull up on there... get your app together liberty mutual. This may be the worst ran program I have ever seen. I wonder how many people just give it up and lose the discount or are scammed as they don’t know how to activate. Please make this process more streamlined and for goodness sakes..... SEND SOME MATERIAL ON HOW TO ACTIVATE THE PROGRAM before you go deactivating people’s discounts!

response required

Acceleration and stopping is a necessary part of driving. This in no way accurately reflects your driving safety. It is way too sensitive, and often will mark you double or even triple on the same spot and take off points accordingly. Almost every single time I got a stop or acceleration, it would double or triple it. I tried to address it multiple times, but they just made up excuses. It’s nonsensical. Sometimes it’ll just dock you tons of money for no logical reason. You might have one hard stop, and all of a sudden your savings does down by $40. Then you drive 6 hours without a single stop or acceleration and it goes up a couple bucks. I became unsafe while using this app. Pulling out slowly to avoid acceleration events CAUSES ACCIDENTS. There were several times I got so nervous about the app, I made driving decisions based on the app instead of the road - and nearly got myself in trouble. Pulling out fast and getting up to speed with traffic is safer than slowly pulling out. Stopping hard when someone jumps out in front of you or cuts you off is necessary. They will make a decision on your savings, and the likelihood of your actual driving affecting your savings is something that cannot be accurately calculated based on the information given. I will say that the app was pretty user friendly as far as site navigation goes.

response required

Ok - yes the app is confusing to set up but once you get through that part it starts showing you savings. We have 5 cars and 5 drivers. Started off with about $200 for signing up. Then we tracked it every day. You really need to stop and start slow. It is ridiculous how sensitive these tags are. In all of our cars we have managed to figure out the right formula except the van we have. It seems like it is impossible to accelerate or brake slow enough for the van. I think it may be because the car is soft and leans back and forth that it mistakenly reads hard breaking and acceleration? But who knows? Maybe because we have liability only on that vehicle they do t want to lower it. Oh yeah. And they simply reduce savings for no reason. We were up to $614 and the next day they took off $200 from our 2 Mercedes that had only excellent driving recorded. They could not tell us why. No bad events happened. I think you should not expect to save more than about $100 per car. 25% is absolutely BS. They get to track you for 3 months and then give you what they feel fits their profit model. They won’t/can’t explain the tracking model. A clear indication of formulas they don’t want to discuss. You might be better off shopping your rates than going through this nonsense.