Revolut — bank cyfrowy

So I was really happy with this app because of the conversion rates and no fees and also the app is very handy and intuitive to use. I was so happy that I already amended my invoices to receive money on Revolut. But then, for unknown reason other that "security reasons", it gets blocked and you cant access your account. Now, the strict security measures are of course a good thing BUT then they need to be able resolve the issue within reasonable time. It has been a full day now and I still cant access the money. Therefore this app became completely useless and too risky. what a shame, it has so much potential. Please fix the support issue or you will loose lots of customers!!

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I am uploading my Visa Snap shot and keep asking ke for document and denied to verify. Situation is like thisI am Indian and living in Poland since 2 years as you guys are not aware that Poland governments mostly take 1 year for issue Residence Permit after your Visa expired. In My situation I had student visa for 1 year and then I applied for Residence permit based on company and that application is in still pending based on Stamp from Polish government I am able to stay legally but need to wait for TRC. In your application there is no such way to prove that I am living in Poland country legally. My concern I can’t verify my self and I have uploaded 20 PLN which I can’t Withdraw So I lost what should I do? or At least find a way to verify my documents. The way of verifying documents is not good. There should be more customer friendly based on countries government rules. “I have work permit which is issued by Polish government and I cannot keep hard copy with me always while I am walking or traveling outside cities as I am now. There should be option to upload documents not only take photos what a silly mistake?”

The idea is genius. Seriously. It it was done in the right way, then it would be revolutionary. But it’s bugged. Sometimes in a horribly irritating and unaccaptable ways. The exchange rates are given in the app but there’s always a catch - if you do the exchange on Sunday, right after sunrise or when the cat just crossed your way, or Santa Clause brought you a toy car for Christmas then you pay a provision. It’s impossible to know when and how much you pay. They say it’s written in some obfuscated Rules document, but when I’m travelling and just want to pay for a thing, I’M NOT INTO READING RULES AND REGULATIONS THAT HAVE DOZENS OF PAGES to see how much I actually pay. Things like that should be marked clearly when I plan a transaction so the users are not being cheated. Additionally, they force me to change the orientation of my iPad when I fire up the app. It’s just stupid. It’s a tiny interface, it would fit just fine, but nope, you have to close your keyboard, flip your tablet to use it. Makes no sense. Other then that, it does work. I had some transactions made with success, but now I’ll think twice, even three times before I pull out my revolut card. Developers - think about it.

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The app itself is great. But after a few days of minimal use I got all accounts and cards blocked without any explanation and with in-app chat as the only option and 48h estimated answer time. Then dealing with customer support at 3am, sending screenshots, documents, card pictures to unblock it. I am so disappointed and never going to use it as a serious option for primary account. Maybe as free backup solution. Answer to developer: I understand that pretty well, but everyone does cs support better than you - chatting at 3am, asking the same questions 3 nights in the row, leaving the chat in the middle, waiting 12h for answer. Just literally it couldn’t be worse. And no other way to contact. Now I don’t trust it, because it can be blocked each time i will send money somewhere or charge it and I will stay with no access to money for days. 1:0 for real banks this time.

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All was working fine for a few weeks until my account was blocked for an unknown to me reason that required my credit card which was last used to top up my Revolut account to be scanned which is impossible as I signed up for Revolut in order to get rid of that credit card which I did, thus simply couldn’t scan it. When I contacted the Revolut support team via chat directly from the app, the support team member who introduced herself as Khrystyna left the conversation in the middle without any help. Also the next support team member who even missed to introduce herself ignored my questions regarding when I will get my access to the app back, why it was blocked in the first place and if I will get a refund for the time I’m unable to use the app but still paying for it. I feel completely ignored and not taken care of, thus wouldn’t reconmend Revolut to anyone.