Reso Restaurant Reservations

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I had to use this because as everyone that has reviewed has had the same experience. I needed reservations for a particular restaurant that is not on open table. It lists San Antonio as the city when we are about an hour and a half north of San Antonio. We’re north of Austin! Which is not even listed. The home screen is blank. Not sure why this restaurant is using this particular app. I got my reservation so I will give one star.

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I downloaded this because a favorite restaurant in Ann Arbor MI went to this system. If it wasn’t a family favorite I would probably never go there again since this app is so useless. While I made a reservation on the restaurant site using Reso, the search won’t even turn up the restaurant by name. It is very very slow and then it’s useless. I will inform the restaurant, this has to be costing them business.

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I only have this app so I am able to make reservations with a favorite restaurant because they switched to RESO from OpenTable. When making reservations, it takes longer than OpenTable. Even though you have a profile, you'll need to fill in all of your information regardless of how many times you make a reservation. Time choices are limited to the 00:00 and 00:30 time slots, unlike OpenTable that gives you more time choices such as 00:15 and and 00:45. After making my reservations, I received confirmation via email, but the times were incorrect. I had made reservations for 5:30, but the email indicated 6:30. So, I had to go through a link provided in the email to make a modification (I was unable to modify via the RESO app). Talk about annoying. I confirmed with the restaurant, and they received my reservations and confirmed the correct days and times. Fast forward a couple weeks later. I login to the app to make sure my reservation is still correct. I look at my reservations on the app and I am seeing a notification that I have no upcoming reservations. Desperately trying to make one, I cannot. Luckily, the restaurant was able to confirm. I hope the restaurant switches back to OpenTable. This app is not cutting it and not user friendly.

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I used to make reservations in columbus via OpenTable until this app came around. I'm sure well intentioned (maybe your restaurant owner experience is better/cheaper?), but this app at least needs the same functionality for general public as OpenTable. For example, I tried to move a reservation to a different time but only option was to cancel.

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Downloaded app based on recommendation of a favorite restaurant that used to take reservations through OpenTable. This app is slow, often unresponsive. My attempt to search for a reservation caused the app to lock up on the first restaurant it located. Guess I have to resort to calling the restaurant for a reservation. Not recommended for use.