Rentomojo - Furniture on Rent

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So I had a representative from rentomojo come and tell me about how the subscriptions work, that I can cancel anytime without any fees and asked me to rent out furniture for a year when initially I told him I only wanted it for 6 months. Fast forward to 7 and a half months, I had to move out to another city because of a new job, I canceled my subscription and lo and behold, a 7k charge. I mean you could have at least notified your representatives to explain things properly! Also there was this one incident where they auto debited money two days in a row, it wasn’t even a late payment. The furnitures are fine but the customer service is questionable. Would I rent from them again? Hell to the nay. Ah and one last tid bit of information, when they come to take your furniture back they wait till you review (they make sure you put in a 5 star rating) and take a screen shot of it as a part of their “survey”. Yall see what they did there? LOL

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Two times I ordered products with Rentomojo. Its was very very horrible experience. No proper time line. Once you make the payment. They take 1 week to evaluate your profile. And after that not sure that you will get the products or not. First time I ordered 3-4 items and made the payment. After a week I was told that due to some reason I am not eligible to have all the products. I requested them to cancel my order and refund the total amount. After 8-9 days I got the amount. Again I was approached by their executive and some how he convinced me to place the order and he gave me assurance that my order would be delivered in a day. I thought to give one more chance and again I made the payment. Same thing I was following up for days and nothing happened. Again after a week I got a call from verification team and they asked me to link my credit card details. I told them that I am not going to do it and I told them to cancel my order and refund the amount. I would really not at all give any star to Rentomojo. I would recommend Furlenco instead. They have very very quick service. I ordered the products and uploaded the required documents and the third day my order was delivered. Really fast and hassle free process.

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I have started refrigerator rental with rentomojo from May 2019. I paid every month’s rent on time. On 29 July I have received a message from this guys that your pickup request has been scheduled for today even I haven’t requested any pickup for the item. I called to customer service and told them this is not from my side. They said it might mistakenly happened from their end and not to worry the refrigerator will not be picked up. That day carrier guy came home and told my roommate that I have told them to pickup my product. They picked up refrigerator from my home without my permission. From that day I’m calling customer service daily. They have taken the product also and even not refunding my deposit amount. Every rep will say you that they will contact you within 24 hours, however u will not receive any correspondence regarding this. Again last day someone told me that I will receive a call within 1 hour. Again it’s 24 hours now and I haven’t received any call from them. Without any mistake from you, you will have to face all this problems and no one will help you. Best advise not to use it.

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After promising delivery today, these guys have left me to make phone calls to check on their status. “Cops not allowing goods vehicles 24/7 on this road” is no good an answer. The address has been provided, and it can not be that the traffic rules are learnt on the day of delivery. You should’ve checked that before committing delivery, and definitely before calling me multiple times in the morning today to block my time for delivery. The customer care executive who went ahead and told me to “cancel the order” was not customer-friendly at all. Is that your approach towards your customers who are reaching out to you for solutions? Shame! I’ve been left in dark as to what is being done with my order. Calling up your customer helpline has been futile and an utter waste of (more of) my time. Also, is this SMS of assured delivery, after the delivery for today has been canceled, a bug or another display of you not caring enough for your customers? I suggest you fix it either way! This entire episode has been frustrating to say the least!

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I’m just taking follow ups from the customer care regarding my repairs(invoice already shared) to be credited to my bank account. I was told it will be credited in bank account within 24-48hours. Its been more than 5 days and I’m just tired taking follow-ups on call(which they put on hold for 10-15minutes in the name of transferring the call to respective dept still issue doesnt gets resolved). I have mailed them 4-5 times still didnt get any revert or my money in my bank account. I dont know how this company would survive in such a fast pace environment where each and every company is in race to chase customers of their competitors. Work on your customer service! Ask them to revert and be specific in terms of deadline.