Reimburse Me

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I've been using this app for about 2 years. All of the sudden it tells me my user name or password is wrong. My options are to call us out Try again. I've tried multiple times with no success. I've called a lot and continue to get people who know nothing about the app. They tell me it's the same login and password as the website, which it is NOT, but they don't believe me. Then I get shuffled and transferred to someone who doesn't know anything about the app... Repeat. I've been dealing with this for 2 weeks now with no resolution. There is no forgot password option on the login screen. It tells you to go to benefits site (which had absolutely nothing about the app or resetting the app password) or call a number (which is the same number I've called multiple times now. Sooooo frustrating!!!

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I was locked out of my company sponsored account 3 months ago, I have called the customer support line for assistance and spent hours on the phone trying to get access but they are unable to figure out why there application does not work for phone or PC. Customer service is not interested in seeking resolutions to customer needs and they always offer to have someone call you back and always fail to do so. I have spent countless hours on the phone trying to resolve my reimbursement request over the last several months. I have been waiting for thousands of dollars in dependent care spending account for months with no offer to correct the situation. I filed a complaint with companies HR department as a result of their gross negligence.

This is such a handy app. They have the info present for your current year enrollment. Submitting claims is super easy because you take a photo of a receipt or snap a photo from your online accounts, attach and submit. Turnaround quick. The app updates with payment info and balances. FYI: Once submitted, you must check if all went through or they need additional paperwork. Note: if moving from HP to HPE you must update the company. I did this by deleting the app then immediately downloaded. You might be able to update without downloading but I didn't try.

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Just like other reviewers, this app gave a popup explaining that there was a technical issue. It did this every time I tried to login for at least a month, maybe 2. I tried maybe once a week or so. Then today I was going to write a review complaining about it and found that it now works. So far so good. I could see my balance and see reimbursements that had been made. I don’t know how well the claims process will work. While the app was having “technical problems” it said to call an 800 number for help, but calling that number just got you into telephone menu hell. If you managed to reach a person (not easy to do), they know nothing about the app.

Submitting claims and checking status is simple. However an edit/delete feature prior to approval would be helpful rather than waiting for a denial due to an input error and losing reimbursement time. Also, "Service" is misspelled on the claim submission page. It's driving the grammar geek in me a little nuts. The website link is also dead and an email address is needed on the contact pass. It may be company specific which is where the email address would come in handy. In all, the concept is great, it's user friendly, but a few small tweaks are needed.