RCI Member App

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While the concept may be sound, the application is buggy and fails to perform basic searches in a consistent manner. It appears that the application was posted before the numerous issues have been resolved in the test bed. This is unfortunate and will frustrate. This is clearly a beta version. I can only suspect that a management decision was made to meet a schedule to issue an upgraded application, which will drive users to their website or for telephone support. I have experienced numerous pages that have timed out. In general, there is a lack of “back” buttons on screens to permit a user to back up one screen. Happy hunting. This application will be a test of anyone’s patience.

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Very limited ability to search, much less find an available vacation exchange. Limited to an exact month. If you are lucky enough to get more than 10 available exchanges, the app will not bring up the second page of available exchanges. Also the map of the available exchanges is not geographically correct. If you want to visit a certain area, you must know the exact city near the destination, then do your research as it may not be where you think it is. The old site was much more user friendly. Who at RCI made the decision to buy into this awful app?

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Looks like RCI is making it more difficult to navigate using this app. They have hidden an owners home reservation drop down and when you do find it under “ alerts” ( why it would be there is ridicules) it quickly disappears and and alert box appears. Hit on the “ alert” box and nothing happens. Tried deleting it and reinstalling the app again with no success. The previous app at least worked. Will have to use the computer to book . Very poor IT service and design as has always been the case with RCI’s platform. Sad for a company like this.

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I have been considering switching to another exchange company, and after RCI required us to download this app, I must. There is no other app option. This is the most frustrating app...it’s even harder to see vacation options. The screen does not even fill the page! It is so crowded together. It freezes up. It looks like a third grader displayed this app. When I used to call RCI, I’d get a knowledgeable, well spoken agent. Now when I call, I get an agent who hasn’t traveled and has communication problems. So a good app is critical to my continuing with RCI. I give this a minus 1 as it doesn’t warrant a 1.

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At least through the old version you were able to filter and see options of how you wanted to take your vacation. Not sure what is going on with this app, why you cannot search for last minute, exchanges, etc as you could before. We even have confirmed vacations and they are not even showing under our account. Hoping things were not wiped out from the system. If so we’ve going to have some unhappy people during Spring Break.