RACQ Roadside Assistance

Just had a call out and got a text to download the app. It looked like I could go straight to track my job, but nothing worked. Had to speak to a lovely operator to realize that I had to register online first to make a password to get into the app. This isn’t mentioned in the txt and takes about 15 mins. Also the registration requires the same information entered about three times. It would be great if it could be done in one or two steps with steps recognized or remembered so they don’t have to be re entered each time. It feels like this process could be streamlined. Also it looks like initially people can skip the registration in the app (VIA THE SKIP BUTTON - WHY???) and it looks like new users can go straight to track my job using their membership number. This is not the case. Registration is still required. Some kind of force registration should be active here so new users are prompted to do that first. Why is the skip button there? That makes it confusing.... Some thoughts. Hope it’s constructive. Can’t comment on the use of the app more than that as no jobs come up now my call has been attended to 😁

Even though you enter address, app insists on using GPS profiled address. In my case the car is at home but it shows my neighbours address. No matter how many times I tried to change the street number from 5 to 6 it reverts back to 6. I left it at 5 eventually and will keep a lookout for the tech. I don’t know how this would affect some poor soul who breaks down at night.

I used this app because I can’t talk, so can’t actually call. So I absolutely love and appreciate it for that reason. But it kept giving my neighbours address or a few times even the street behind me! Didn’t matter what I tried it kept changing my input to the address next door. Even the marking on the map was directly on my place but it still wouldn’t read the right address? It definitely needs to have that sorted because the exact position is pretty important in breakdowns.

Called for road service due to flat battery, logged with operator for service & was able to track the service vehicle to me. Then received great service from the RACQ who attended, friendly & super efficient. Great work also nice to see someone that loves their job. Top marks !!!

I read the review before mine and thought the worst, but I was happy to find that I didn’t have the same problem. I found it simple and only had to put my RACQ number in and viola...all the information was there