RAC Telematics

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This is not a reflection of my view of the policy, which I think has actually been pretty good to me so far (I’m 6 months deep). However the app itself isn’t great. They layout and UI is actually very nice, it’s clean and intuitive, and will send you customised notifications if you set them up and can produce reports of your scores from specified timeframes. However this app is WAY out in delivering your actual driverscore. If you want to know your actual score, you’ve gotta use the computer client (when I asked the RAC insurance help desk I was told this) because the app for me is about 12 points below my actual score. The big problem on my app is my braking score which is totally broken and is reading at 32 even though the last time I got a breaking point was early last week and the time before that was about two weeks prior. In short, great app with potential, but the actual core mechanics of the app need serious work because many people won’t call the help desk to be told to use the computer client, and will think their score is potentially 12 points worse than it actually is.

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First of all this app feels like it’s supposed to be interesting and a bit of a novelty: look where you’ve been look at your acceleration, breaking speed etc. It’s good fun, like google maps is, however, it also has serious implications for your renewal of policy and your driving career for the future. The legend is dreadful for the map: what does “timed” mean? Accelerate? Yes I did at the heavy traffic junction because as I was told on my test hesitation is a fault. Break? Yes I did when some idiot on a bike came out in front of me with no warning. Should I have used the force and predicted it or just swerved into another lane to keep my acceleration, breaking and “urban” score up to scratch? This app, and idea has potential but in till someone puts some actual effort into it (or maybe hires someone from the dvla to consult on it.) Totally worthless.

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Never done a review on the App Store ever, but just for this app I’ll go out of my way to say how bad it is and would highly recommend no one to go with them, I been with them for 5 months and the way the app judges your driving is harsh and not right. If you drive past 7pm which I do most nights your score will forever be below the 75 mark which they like you to be above. Also if you brake harsh once due to someone else’s bad driving you score could drop from 100 all the way to 40 or below. And takes a while for it to build back up which just isn’t right in my opinion. I could go on but the review would be too long. Hope this helps anyone thinking about going with rac and getting a black box.

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I’ve had the black box for over a month now and it worked, However I would get points for things such as going to 10mph to a complete stop to pick someone up then set off again everyday in the same spot doesn’t matter how I stop or how slow I’m going I still get a braking point. Due to the corona virus I haven’t been going to college. But now I’ve started driving again everyday to go to work for the last week none of my drives have been implemented onto the app and I’m stuck on a driving score of 36 where the roads have been completely empty so I’ve been driving to what people would say as perfectly. This going to effect my insurance in the future. Don’t recommend the rac at all.

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I took out my insurance with RAC because after looking into it extensively, I was lead to believe that the black box wouldn’t have a curfew on it, it just monitored time and didn’t penalise for it. Based on this information, before being sent my login details for the app, I drove to the local gym at about 8pm, thinking nothing of it and returning at 9pm. Then, I logged into the app, and saw that I had already been heavily penalised for night driving. Confused, I sent an email inquiring, and was told that the curfew was 7pm. This is a ridiculous time to be expected to not drive after. Very, very disappointed. Would not recommend taking out a policy with RAC telematics to anyone.