QuikTrip: Coupons, Fuel, Food

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I am a huge QT fanboy. We have about 20-30 in our area. The new app is almost unusable. Maybe it’s my fault for having a tiny iphone SE and the text bumped up a few sizes higher than default. But, the new deal and coupon icons don’t show enough text to make sense of what they are (web and UI designers seem to think icons over a readable list is smart these days???), so I have to click each one to understand them. And worst of all, the store locator is just a mess. First, you can’t see both the list and the map. Second, you can’t sort by prices. Third, the entire map is a sea of black bars on top of each other with the distance, not the price... which you wouldn’t be able to read anyways... because they all overlap. Fourth, the store list is now half a screen of white space per store, so I have to scroll and scroll. Fifth the jump back between the list and map seems to jump and re-sort things on me. It’s just confusing and frustrating now. So, basically, the two things which drove me to use the app and to go extra to QT, are now worse. I can’t find the cheapest gas on my commute, and finding deals and coupons to entice me into the store is no longer a quick glance. Oh, and I had an old email in the system, never used on the app, and it gave me a graceless in app error message when my already used email was attempted for signing up new.

Love the app and use it weekly. Deals are great, coupons are not bad and finding stores is easy. My only problem is it is now harder to order food and now there is no favored stores on the home page. Why change it when it worked so well?? Ordering food takes longer and I have had freezes but it’s no deal breaker. I don’t use it that much to begin with, only when I am on a time crunch. My main beef is with your 3 favored stores not on the start up/home screen. You can still save them, but you have to search for all stores in order to see them and what the gas prices are. Why even offer favored stores if you are going to have to search all stores to see them anyway?? Just makes no sense at all. I wish I could have the previous version back... Update: they have received my review and sent feedback as well. Said they were taking it into future considerations since I wasn’t the only one not pleased with the favorites being omitted on the home screen. 2 new updates later.... still no change. No change on their part, no rating change on my part. Only thing holding it back... Final update: they have FINALLY put favorites on the home screen. It’s took long enough. Now it’s back to being a useful app again.

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The main thing I used my app for was finding the cheapest station on my route to my destination. I loved the arrows that could toggle for showing the cheapest or most expensive prices no matter the distance from my current location. Now it only shows the closest locations in order, with no toggle option, so now I have to scroll through the list to find the cheapest station. Then I have to check the map to see if that station is on my route. Way more work than I’m willing to put up with. This is seriously making me want to delete the app all together.

Love the great friendly service at QT Also the clean, bright store. This year I’m disappointed you aren’t offering the free items for the holiday season. That way you are getting more people in the store because not everyone is ordering food on the app like me. They can still come in the store to order food. Please change back in 2020. If I came in the store for my free drink I might get a sandwich also. I’m sure you are turning a profit and give your loyal customers a free item once in awhile.

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The new app has lost me. It’s already tough because they didn’t use biometric features for logging in. As it was an overnight forced update my stop to make a quick order resulted in me abandoning the visit because I had no time to go through a setup. Now that I have gone through a password reset I have found that my payment data is also cleared out. Now i’m just frustrated enough that I’m not sure I want to pursue setting up payment again. I wish I could recommend not updating, but to not update is to delete the app. Whoever did this overhaul did a disservice to the really important clients, the ones that pay QuikTrip.