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The latest update, 5.2.2, crashes every time that I try to take a picture of a receipt, even on a fresh boot. This is on an iPhone SE. Each revision of the software has got worse and worse with less functionality being practical. Many of my transactions with Santander appear as merely Apple if I’ve used Apple Pay for example, or the town that I have made transactions in. When it comes to setting rules, it is these last details that the self-employed QuickBooks app is trying to use. I don’t want to create rules for all transactions from an entire town! And not all Apple pay transactions are expenses. Irony of ironies is that giving feedback to Intuit themselves through the QuickBooks app seems to be impossible on a screen with a smaller size such as this iPhone SE. This leads to most of the feedback I write not being visible and then the button to submit being slightly off the screen. I persist in using this app just because of its receipt capturing capabilities and now that is defunct I’m not quite sure which competitor I’m going to jump to. Test the app on smaller screens. It doesn’t scale well and I don’t want or need a new phone just for this.

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I have been using the app for several months now. Initially, it was great, and for the most part the interface is nice, clean and informative. However over the last 3/4 months I have had endless connection issues with the app not syncing to my bank account. Literally every time I log in I am told there is a connection issue which takes multiple connection attempts to try to resolve - quite often resulting in no connection being made at all. When/if it does connect, I am then left with duplicate entires of the same transaction(s) which I then have to go back through and sort. I have contacted the help desk several times and I kept being told that there was a ‘new and improved’ connection system coming that would solve all the issues. Well, that new and improved system now doesn’t connect properly at all, and every time I try to connect I get a pop up saying ‘something unexpected happened and we can’t connect you at this time...’ I’ve just about lost my patience with this app, and charging me £10 a month for the last 6+ months for an app that fundamentally fails to do what it advertises it does is unacceptable.

Love this app! It’s got some great features, especially the one that stores receipts. However, I think the mileage tracker could be improved. I would prefer to be able to ‘Start’ tracking manually as I set off and then end the trip once I arrive. I don’t like that I can only auto track or insert details manually. A half way house would be much better. Also, the mileage tracker would be better if I could add more than one stop on my journey rather than having to follow the rout determined by the navigator. I sometime have to drop off staff on the way to meetings and this isn’t being included in my mileage at the moment, or I have to add multiple trips. The auto tracker didn’t work because I was stuck in traffic this morning so it decided the beginning of my journey was where I was stuck in traffic rather than my home address where I had set off from. This would be addressed with manual ‘end to end’ tracking. Still really useful! Thanks!

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New update has really negatively affected the user experience. I’m on an iPhone X so before the update the dashboard fit a lot of info on the screen in a clear, clean and tidy way. Now everything is huge and cumbersome. It feels like there is far less on screen in a far more distracting manner. No longer feels like the professional product I’ve been enjoying on mobile. ** Update ** The graph is now back but has been put behind a ‘view insights’ link on the dashboard. The old version of the app was still a better solution: why hide the graph when it was fine where it was before? Since the update I’m also getting bugs such as being told I have transactions left to categorise but when clicking through it shows that they are all done. Frustrating. For me, any app that deals with finances should be discreet and with the new update this app simply isn’t. Before the update you could easily open the app on a commute and get some quick categorisation done. Now you can only do this if you want to reveal your finances to everyone around you. Why the devs felt the need to make the font so big I don’t know - it seems like a massive oversight. It was perfect the way before. Sure, update the visuals if you need to but don’t change things to make the experience worse. Since the update (and the price increase) I’ve been looking into alternatives and there are plenty out there. It’s a shame because I really do like Quickbooks and how the app was before.

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I was attracted to the App due to the discounted rate. I only intended to use the mileage log function in order to take the hassle from manually recording personal and business mileage. I accepted the steady increase from £4-9+ after being with them for 6months as I recognised the time saving value. However...about 2 months ago I tried to download the mileage for a month in order to submit to my payroll team only to find no data appeared. 1 month of chasing a none existent service team later I decided to stop my DD. I still get emails to be told this ‘ongoing issue’ is being worked on by their technical team a month later! 2 months to fix what should be a simple technical glitch and in the mean time offering me to re-join at less than 50% what I was paying before I cancelled...bloody cheek! Clearly this company is trying to attract as many people as possible with sell it low and then raise the subscription when hooked! However the technology is clearly broken and there is zero technical support when it does...DO NOT BUY!