Q Ticketing

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After I downloaded the new app and bought new tickets; a bug in your new app set off a continuous loop that forced me to download the new app countless more times. In other words, it didn’t seem to recognize that I had already downloaded the new app. Then it deleted all my new tickets—that I had just purchased using the new app—and before I even had a chance to use any of the new tickets and the new app said I had 0 tickets after it displayed all the tickets purchased on the new app but then it deleted all the new tickets minutes later when it forced me to delete and download the new app...again and again and again. Tell your IT developers to fix the new app and all these bugs and next time TEST the app using basic use processes and test using an iPhone 7 Plus. Also, Under no circumstances should an upgrade to an app, delete all the existing purchases. That would be like deleting everybody’s cash every time you upgrade a bank software to the next release. Or it’d be like deleting all files and photos and apps on a computer every time someone downloads a new update. That is bad programming and unacceptable software upgrade process . Train your software development , testing and QA staff , fix these bugs, and refund all my tickets that your buggy new software has deleted.

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Metro does what metro does best and created a terrible solution to a nonexistent problem. The old app worked perfectly fine and did not need a replacement. Of course I don’t remember my password to login to the new app so I requested (4 times now) a password reset. I started doing this 2 weeks ago and have still not received my email to reset my password so the new app is totally unusable to me. If I meet a fare inspector on the train I hope they are an understanding individual cause I am not paying their over the top fine for not having a paid fare. It is their fault I cannot pay for or display my fares because metro is the epidemy incompetence. I am 100% sure that all positive reviews of this worthless app were made my metro employees who had a hand in bringing it to life or by employees of the company who overcharged our city government for an unneeded and nonworking app.

Great-looking new app. Registration was quick. Nice to see Pay as ticket purchase payment option now. (But to be really up to date Metro needs to update the bus readers to take mobile payments directly, no app required... maybe some day!) For the reviewer who complained about being unable to login with their old account and losing their previously purchased tickets, please read the instructions! You have to register for a new account on this app and, if you use the same email address as your old account and you have some tickets remaining in your old account, those tickets will get transferred to your new account (and the new app) some time in August. RTFM.

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Today I accidentally activated two tickets instead of one! that’s a ticket wasted and I cannot take it back. All due to this new app, old app didn’t have that problem. Just the slow activation or buying tickets I don’t need because it didn’t show me tickets I had first. What i need in this new app is to make the activation of tickets fast so i don’t hold the line. The 3hr warning can be said when you buy it, for activation its unnecessary. Also, if you want to inform the client a second time, client could read activated ticket saying the 3hr warning (which it already does). I would recommend installing a security message that warns you about activating TWO tickets instead of one. That would be better than the 3hr warning. Thank you for your attention!

I lost all my tickets (or fares) when I deleted the old app to downloaded the new app but I guess that was my fault. This new app (or upgrade) seems to be working well. However it would have been nice to have received notification that my issues was resolved. When this new system came online, my ERS Commuter Spending Acct debit card would not allow me to purchase any tickets. I had been working with Metro since Aug 21st but I guess the problem has been resolved because I was able to purchase tickets this morning. All in all, it’s very convenient storing my Metro tickets here on my phone, thanks Metro.