Pueblo Bonito

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I’ve tried using the ap the last two visits and they need better IT people. It works for a while then you have to reset your password because it doesn’t recognize you any more. Won’t let you update your profile information. Keeps saying my registration is incomplete when I’ve set it up multiple times in settings. Doesn’t link reservations made with concierge to your account. Need to get better for sure!

I’m really not sure why this app has such a low rating. I used this app during my recent stay and had no problems whatsoever. I loved that I could make and view my dinner reservations. I thought it was simple to understand and useful! In the future, I would love to see a map included, pool activities, and be able to access charges on my account. It could be expanded in so many ways, but this is a great start!

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Similar issue as others with registering. Called the reservation toll free number and they said to include 30 before our contract number. Login worked fine then, and the app is super easy to use, but you can’t book a reservation using the app and the app is showing bookings available that aren’t actually available when you call to ask why your reservation won’t go through.

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I have entered 30 plus my account number. It gives me the information from when we purchased in 2008. After that it lists both my wife’s and my email addresses, plus an old land line number that we no longer have. When I click “Send e-mail”, it asks for me to enter an email address. I cannot change the email address or the phone number on this screen. So I cannot create an account.

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I finally was able to locate one of our two contracts using the FULL contract number (found on our check in receipt). Usually I only need to reference the last 6 digits. However, when I go to the next step in the registration process to receive the registration email, it says ‘unable to register this user, check data’. Very frustrating. Would love to use the app for dinner reservations, etc since were here!