Publix Pharmacy

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App is very slow every time I open, no matter if I’m on a WiFi network or my phone data. It’s slow to initially load and then slow again when I try to view the prescriptions tab. This has been the case for months. There is no option to add a note to a prescription request nor is there an option to contact the pharmacist via the app (other than by phone call). Both of these features would be appreciated. It seems the pharmacy isn’t able to send messages via the app either. Example: I had an rx that the doctor just sent that said “in progress” for almost a week. I finally called the pharmacy and was told that insurance didn’t cover it and they “probably” had been waiting for the doctor to respond. Meanwhile, I’m assuming they are working on filling the prescription and it would be ready soon. If the pharmacy had the ability to send a notification or comment on the refill request I would have known the status and saved a phone call having to bother the very busy pharmacy.

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I never knew there was an app before this standalone version came out, so my standards and expectations are probably different. Also, I'm using an iPad, not a phone. Having said that, I was thrilled when this app came out! Yes, there are still times I will revert to calling in a refill because it's faster to do, and you can leave a voice mail requesting an earlier pickup time. So, one improvement for the app might be a place to leave a comment or request. But the other point I wanted to make is this: I take over 20 prescriptions for a chronic illness. Until you have tried to manage that many prescriptions, all with different doctors, different dosing schedules, etc., you cannot imagine how difficult and time-consuming it is, especially when you already are not well, and don't have the energy to do it. So, for me, I'm not so much interested in scanning a bottle. What I am just thrilled to have from this app is access to the information such as date last filled, refills remaining, etc. It is SO much easier than trying to locate and check each one of my bottles. Perhaps this is a different perspective on the value of this app. Yes, it could be improved, but I'm grateful for what I have!

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New interface doesn’t tell you which script you have refills on so if you click the wrong one you could end up refilling a script that you don’t have refills on and you have to wait for them to contact the provider instead of letting you refill the correct script that DOES have refills on it like you could clearly see in previous versions of the app. ALSO takes FOREVER to load anything including script info. I tried to look and see which of two scripts of the same medication had refills and it took forever to load the info then when i went to refill it it still didn’t tell me which was which and i ended up requesting a refill on the wrong one and now have to wait for them to contact the doctor which makes no sense. They should just look and see that I have refills. Hopefully the pharmacy staff can compensate for the shortcomings of this app, and to be fair they are always very helpful so I am optimistic about that.

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After you log into the app, 1-2 minute loading time. Want to view your prescriptions? 1-2 minute loading time. Need to refill a prescription? 1-2 minute loading time to get to the confirmation screen. Hit confirm. 1-2 minute loading time. Then it takes you out of the prescription screen, so it’s another 1-2 minute loading time if you need to look at your prescriptions that you already waited 1-2 minutes to see. Honestly, it’s probably faster to get dressed, get in your car, drive to Publix, wait in line at the pharmacy, and speak to a pharmacy employee to refill your prescriptions. Also, since I see many developer responses asking for a phone call: No. I will not waste my time calling you to help you fix your app that you were and are paid to make correctly in the first place. I remember using the Internet in the early 90s with a 14.4 modem, and web pages loaded faster than this app. You must have to really screw up to make an app this slow.

I like the app. I like being able to see my prescriptions and refill them with just a click. One of my problems is that here lately when a script is being refilled it says no refills available. It later corrects itself but it’s confusing in the mean time. My other issue, and my biggest, is that there is no communication from the pharmacy. It would be nice if there were generic messages that let you know why the script has be “in process” for 5 days. Messages like “not in stock, arriving tomorrow”, “too soon for refill”, “provider denial”, “contact us”, etc. would be so helpful. It takes time away from the pharmacy when I have to call and inquire about it when there could just be a notification through the app.