Prime Mobile - Prime Inc.

This is by far the most useful tool I’ve seen for drivers. This app is user friendly, easy to navigate, easy to use and it allows you to handle just about any aspect of the job that is required. Whether it’s contacting road service or sending in your load info, this app will make it 100% more efficient than any other method you’ve used in the past.

My last two carriers' apps were garbage, this is a significant upgrade. The feature I like the most is that you can initiate communication while not in your truck. If you're on a 34 or other planned time off you can send and receive messages which is a ginormous benefit. Also liked being able to document trailer damage on pickup right through the app. No more getting blamed for damage when your photos and report are time stamped before your Loaded Call. Had some trouble submitting scans on my first load. Like most other apps the process of shooting then cropping BOL and other docs is substandard. I use an app called Scannable which crops the image as it's captured and provides the option to save the images. I then use the photos from my camera roll to submit. Could have been the area I was in but was unable to load even one image so I went to TA and Translowed the trip.

The app works well for its intended use. That being said.. it's very generic in appearance and in feel. Navigating can be complicating at times. There are also many tasks that departments will ask for through the app (photos, multi-media, etc) that the app just doesn't allow. I've also noticed that when connection is lost and there are pending documents to be uploaded.. there's no re-submission option or way to cancel that task. Getting those notifications for pending documents without any kind of solution is slightly frustrating. Other than that, the app does as it's intended.

Been with Prime since '03 and must say how impressed and appreciative I am for technology. I am able to stay in the know even when away from the truck. Being able to scan in paperwork from the comforts of the truck, alleviates the stress of finding a truck stop to scan in before cut off. The only thing that could make this app even better, would be the ability to do macros!

Driver/QC messages need to be in the second field. The rest is a great improve ment. I surprised and gratified that I can now see my clocks without being on my tractor. The ability to go directly to claims to send bill stamped for shortages and damages is a good improvement, too. This allows one to get a claim number more quickly and helps claims deal with receiver and shipper more efficiently.