Prey Find My Phone & Security

I have not read a review of this service in years. That said, my review is unbiased toward this app. It is great to have a backup tracking system in addition to "Find my iPhone". The alerts are timely, while letting me know that Prey is literally keeping tabs on my electronic devices.

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This thing is a train wreck. The people who wrote positive reviews are either related to the developer or high. I installed it and discovered very poor usability. I’ve been trying to close my account for over an hour and keep getting a message that my email address and password don’t match. I tried the “forgot your password” option (even though I haven’t) and that doesn’t work either. No email address or phone number to get help. If you try this and don’t like it, good luck closing your account. Stay away!

I wish the camouflage features worked a little better. For example if it is pretending to be a band app the icon should change to a bank themed icon and when you open the app it will look like a mobile banking app login screen. Other than that it is great.

After finding out this is incompatible with any other management software such as Microsoft 365 I asked for my account to be cancelled. My request was ignored and then they charged me full year membership! Still no response from anyone and now have to contact my bank to remove unauthorized charge. AVOID!

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Every time I open this app whether on my phone or my Mac I get frustrated. I just got a new iPhone x and logged in and the app says I'm protected but the phone does not show up in my list of devices. This happened worth my previous phone as well and eventually it stated working but I'm sick of tech support emails. There has to be something better out there.