Portal WiFi Router- Easy, Fast

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On first set up it’s awesome and works super well. Although, Much like many other people have said, as soon as anything goes wrong there is little to no support in getting things fixed. The App is a joke and there is no support team. The first year was awesome and then it started to require hard-resets (power off/power on)every morning to get a signal. I did a master reset and that seemed to fix things until a few months ago where the outages started again. I’ve checked with my service provider multiple times and they’ve confirmed the signal to the modem is perfect. And now today, it’s finally crapped out. I’m buying a TP-Link AC4000 as recommended by Wirecutter. I hope to never buy a product from the makers of “Portal” ever again, even by accident.

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The first couple of years were awesome. This product had the best reviews so after a ton of research I opted to buy this unreasonably expensive router over others. Now, I’m stuck resetting this stupid piece of trash all the time and using the regular network in my house because it’s impossible to get it to work now a days. The app is even more trash than the product. It’s cute and all that this company prides itself on simplicity but when it comes to complicated issues getting the same 4 stupid steps to plug it in and download the app are a waste of my time and not helpful in the least. This is trash.

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I’ve been using this router app for almost a year. Worked on day one for the setup and there after router goes blue light and did not connect to app. Support experience is horrible they’ll respond after few days and we don’t even get notifications on that. So if we miss a day to respond they’ll close it and you need to raise new ticket . I raised 5 tickets for same issue and none resolved.

It was great when I bought it, at now I get random outages. The App says my connection is good...but the computer does have any signal. Only reason I can wire this on the phone my carrier’s signal I have not heard any contact, maybe they go hit by a meteorite? The driver is not been updated the driver. When it works its awesome, when it doesn’t your better off attaching this to wild boar throwing it in the Fissure 8 lava flow

This router was easier to set up that one I thought. It definitely was worth the money. Now I can connect from far points of the house and my son has plenty of speed for his Xbox one, in fact, he commented on how fast the upload speed was.