Pollo Tropical

My biggest issue with the app is that it doesn’t let you cancel an order from the app. You have to call the store and pray that the person there will refund you. Last week I had such an issue, told an employee to cancel an order after not being able to reach them for at least 10 minutes after calling repeatedly, and was charged anyway. I’ve filed an issue with my bank and told them to remove the charge.

To those of you who have had issues I would suggest deleting the app and reload it. I have had no issues. I receive ‘specials’ notification text messages that also tell me how to claim my rewards via the app. I also get notifications of points, updating, payments etc. Today 3/24 & 3/25 you can buy a wrap combo for $3.99. That’s a wrap, one side and soda.. all your choice. You can’t eat junk food at the Golden Arches for that amount. It was delicious REAL food! I also get my rewards with no problems. Thanks Pollo Tropical🌴

I like pollo tropical but when I figured out they had an app I was like “oh sweet I can actually order ahead of time” but when you’re making the final payment it’s only Credit Card or Gift Card and that’s a bummer because McDonald’s let’s you pay through the drive-thru in cash but to find out pollo tropical doesn’t have that just makes this app useless I don’t want an app to save my card I want to be able to pay for my food physically for that I will do the opposite of what this app promises and wait in a line to get food.

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I got this app because it said I would receive a $5 reward on my next meal. I received the email saying I earned the $5 reward but the reward never went under the “reward” screen in the app. The store refused to use the email and said it has to be thru the app. I emailed customer service who said they see the reward but it was now expired. I asked how I was supposed to use it before it expired if I couldn’t access it and at that point customer service stopped responding to emails. This exact Scenario happed to three of my coworkers as well. This app is a scam!!

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If you have this app, don’t waste your time! I’ve had the app for a while, but after a recent app upgrade, I was not able to login, so I requested a password reset multiple times via the app with no email sent. Called customer support over five times and was told I would receive a call from them, never ever did (but they were consistent with the same script they tell you every time you call in, lol), but yet with no resolution. They definitely lost a customer with their lack of support or follow up!