Photos at Officeworks

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Was told Officeworks couldn’t print my pictures unless I uploaded the pictures online. They said people have lots of trouble with the website so use the app. After three failed attempts the pictures finally uploaded. When I clicked next, the cart said it was empty. When I went back I had to upload the photos again. I uploaded the whole album again and it said it only uploaded 3 out of 34. I thought fine I don’t care I just need something f for Mother’s Day. When I went to cart it said all 34 photos were there this time (not 3). Payment and click and collect was the easiest process. The lady at the counter said it same day turn around. I never heard from officeworks for 2 days so I called them and they said the system is down and they’re not accepting anymore orders. When I said I did it 3 days ago he checked and said they were ready. I never got contacted about it. I drove to the click and collect car space and tried calling the store to bring out the photos (because the kids were asleep in the car). No one answered. Went in and grabbed them no problem. The staff are excellent. The system and process is the worst I’ve dealt with yet. I love Officeworks and will continue to use them but it’s the 21st century and you can’t blame a virus for poor communication and systems and processes. You should have a customer service standard that is consistent with your competitors.

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So disappointed with this app and the way Officeworks deals with photo printing! Considering Officeworks is known for its printing, it’s doesn’t have a app that works (I’ve been trying to load it for over a week now) and you can’t select albums to print that you’ve created on your phone. Like most people, I have a lot of photos and the last thing I want to do is spend ages scrolling them and selecting what ones I want printed when it could easily be fixed to put in a ‘select album option!’. So frustrating. I’ll be taking my prints to Kmart and telling friends and family to do the same. Thanks for all the frustration (ps. Why not have a Airdrop feature to make peoples life’s so much easier!)

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I love saving photos along the way and then go for a one printing trip to office works. Until I discovered the app I played around with USB that took forever to load since I had a lot of photos on it.. same with phone. Now I save everything in a folder and ta daaa I can use the app to select them all easily and print. But alas, the app is so random in that it doesn’t load wherever it feels like that instead of wasting time waiting for photos to upload you waste up staring at the screen hoping that the little circle stops spinning and gives you the rare log in screen.

This app is definitely glitchy and in need of attention. The screen ratio is not designed for iPhone 10 x so the top buttons get lost under the iPhone time and battery percentage making it hard to navigate. I was also unable to view a lot of albums from my phones memory, and when trying to select the photos to print I could only tick the check box when the photos were in thumbnail preview, not enlarged. I was able to place my order, but it was not pain free.

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Even after spending at least an hour to connect and select a few photos from our iPhone connected to the kiosk we ended being frustrated and decided to leave the store without printing anything. Since we wanted to print just the 2 photos we thought of connecting with wireless option but unfortunately it was not working without any indication. I tried connecting my iPhone but the application was very slow and difficult to navigate. In the end left frustrated. OFFICE WORKS needs to optimize the print purchase journey on priority.