Philz Coffee

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I love that I can order through the app so my coffee is ready by the time I get to the place especially if there’s a long line. However the app algorithm is very confusing. It’s not user friendly where you just choose which coffee you want to order, size, and add ons. Instead of a list, you have to swipe left or right like you’re on a dating app -not that I ever used one but my friends have shown me how a dating app works. IMO I like “lists” format because of its simplicity but this app has a whole sentence & you just click on the specific word you want to change such as “I want a size [blank] with [light/regular] ice,” etc. Also another thing, I don’t know if it’s just me but the locations are listed in categories of area whereas the Bay Area has 3 different areas! They have almost ALL the locations in the Bay Area except the ONE that is closest to me which is SJSU campus. They even have a pick up station so I’m not sure how they're getting orders if they’re not on the app. Hopefully you guys can find a way to make your app more user friendly and please add more locations!

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The coffee here is great! I would give it 5 stars if only adding my gift cards were an option! Please allow this feature! (FYI, I wrote over a year ago, where I was told to look out soon for this feature). Why would it take so long? People know I like Philz and give me gift cards, but I can never use them to order ahead on the app, and end up waiting in long lines or having not to go. What’s going on???? Why so slow to add the gift card feature???

The app is great for remote ordering and works pretty smoothly. I wish there were options for rating different varieties and leaving notes-to-self about flavor combinations. I’ve been trying to make my way through the... let’s see, 18 different blends, and while I like most, some are not my cup of tea. What’s more, the creative names make it hard for me to remember from one visit to another if it’s the Aromatic Ether or Alarming Splendor I’m in the mood to try. If you added review capacities this would be a perfect coffee bar app.

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The app is great for ordering drinks. The problems I had problems with is that you cannot order drinks consecutively in different orders. You need to wait for the first order to pick up before you can order the next drink. Also there is no food selection, so you save time/skip the line ordering coffee but when you want food you gotta wait in line in the store to get food. Defeats the purpose of the app...

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The app won’t continue past the account creation page even though I have double and triple checked that all fields have been completed. Even deleted and reinstalled, still can’t create an account. Addendum, the response that said I probably missed something obviously didn’t read the review. I have verified all fields were complete and just for kicks tried again after receiving this lame response. Still can’t get in. I’ll order coffee in advance elsewhere because I have no choice.