Philips Hue Bridge v1

response required

Using the regular Hue app with an old bridge is laggy and slow, but at least it works consistently! At least I could control lights from away from home! I’ve never been able to control lights while away from home with this app. It never connects remotely. There was a software update available for the bulbs and when I tried to update (yes, from home) the bulbs became undiscoverable. Now I’m experiencing lagging almost as bad as the regular Hue app. I like Philips as a company but this is just plain unreliable and instead of upgrading to the newer bridge, I may try a new system altogether.

response required

I am not sure why Philips keeps taking a step back each they release a new control app. With a V1 bridge and the original app things were good, always worked, always connected and was consistent. They release the new app years ago and I did not transition as it was overly complicated. So again, this app is set the replace the other bad app and my original software. I got caught in a loop for 5 minutes of logging in and it asking to trust the app with the network. Answer yes. And do it again, and again, looping. It finally “took” after 10 attempts. Again, you get none of your settings or scenes from the old app transitioned over. I have daily 20-30 scenes that have accumulated over the lifespan of this product as I was an early adopter. This app clearly doesn’t work consistently and offers no upgrade path from the old client. It’s like I’m a new user. I have been frustrated by Philips lack of dedication to the app and I think it’s just easier to get out the ecosystem altogether now. They got too cute with the software and now it will cost them hardware sales. They have too many competitors that have cheaper hardware and you don’t have to fight their software to use them. Thanks for the run, but this app clearly shows your reign as innovator in this vertical is over.

response required

So I leave my house this morning, and noticed my color lights are not on. I have three of the original hue color lights (not on) and 2 new white lights that ARE on. I have the original bridge. I get home at night and open the hue app and it suggests I download the new app for the older bridge. The current setup worked fine before today, but I download the app as suggested. Long story short, neither app recognizes the older color lights. They connect with the bridge, but don’t recognize the color lights. Yes, I have power cycled the bridge several times to no avail. So unless a software fix is released, this whole setup goes in the trash. And if hue support tells me to contact them via twitter or Facebook, I don’t use either. How about good ‘ol email? Or God forbid a phone! Do you actually test your software or are you truly attempting to get me to purchase a new bridge? I noticed there is a convenient link in the app to allow me to make the purchase. What a joke.

response required

I am inclined to agree with the previous reviewer. I keep getting a message saying my app is no longer compatible with my bridge V1. There is no markings on my bridge referring to a V1 or a V2. It does have a model Zig bee and a long number behind it. I tried downloading the App Store version V2 and lost all My themes . I do not use the clock settings so I cannot comment on that. I agree Phillips has a disconnect between its hardware and software suppliers on what is what. I am very happy with my bridge and lights. I have no interest in having my lights connected to music- that is such a 60’s thing.

response required

This app works worse than the one it is supposed to replace. Now my v1 bridge turns all lights on and off when I try to change any single room. Also, whenever I try to update the bridge from within this new app, I’m told all lights are unreachable, even though I can control them. Now the old app will not work properly, and it did before, even with this v1 bridge. I am grateful that this app was released. I was planning to buy a new bridge and additional lights, but I will not continue to invest in hue. These lights are rather expensive for such a terrible interface and unreliable app(s).