PENZONE Salons + Spas

The app has done this to me multiple times now when booking - I select “Today” and it automatically pulls up appointments for the following day. Not paying attention to the date, considering I already selected “today”, I went in that afternoon for my appointment and was disappointed and annoyed when they told me it wasn’t until tomorrow. Thinking that maybe my first time using the app, I did something wrong...I just shrugged it off. The same thing happened to me again today, luckily I caught that the app changed the date before going into my appointment! Something the developers should definitely fix...or not give “today” as an option when trying to book.

response required

The former app worked great to make and change appointments. This one is a bust. It doesn’t record any information and it’s a frustrating waste of time. Too bad that progress for the brand means no one is paying attention to this awful app. Deleting and going back to using the phone and website to make appointments.

I worked with Wendy and as a 54 year old women, I wanted to change things up with some color and highlights. We discussed the look I was trying to achieve , then, Wendy helped me pick a color pallet . With a combination of browns and reds....VOILA, I have a new head of hair. I love it ! Now, on to some eyebrow threading and on my way out ....some Youngblood Cosmetics, concealer and eye liner. Like I said , ONE STOP BEAUTY! It’s just so easy !

So excited to earn retail rewards when I buy products at the salon. Also love being able to personalize my gift cards with my own photos. It makes such a unique gift!

response required

This app is so buggy. It freezes and crashes regularly. Never seems to pull up data on scheduled appointments. If you can’t get the basics of an app right, then perhaps just stick with the old school call center.