PECO - An Exelon Company

Consistently unable to schedule a payment for a future date. The only process that works is “Pay Bill Today”. Also, there is no confirmation screen asking if you sure that this is the step you want to take. If you don’t want a customer to schedule a payment for the due date, just say so. Don’t pretend that there is actually a choice to do that. I was unable to post this review with the 1star rating I wanted to give. The same way I was unable to post a payment at a future date. System is rigged.

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Power is out due to the big Nor’easter. Last night I try to report my outage online. Says “can’t do this online, must download app”. I download app and try again. 1) lists 2 address for me to choose but the address text is blank. I pick one and success (I think) it takes me to my status page and says “Your power is on”. I click report outage and it says “Your outage is reported”. I go back and do the same thing for the other address listed because, remember, I can’t actually see the text on the list. I check an hour later and it says...”Your power is on” for both mystery addresses. So I repeat my steps to report again. I then check outage map in my neighborhood and it says “Customers affected, less than five.” !?!?!? Our entire neighborhood of 35 houses are affected, along with the street that leads to our neighborhood with probably another 20 houses on it! Anyway, this morning I check my status and, you guessed it, it says “Your power is on.” !?!?!? Neighborhood status on the outage map...yep, “Customers affected, less than five.” Unbelievable!!! Don’t force me use your app to report if it’s not going to work!!!

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I’ve been using this app for more than a year and overall have been very pleased with it. Today I opened the app to set up a bill payment and without much thought I slid the button under the words “to pay your bill slide here” Bam! My bill was paid! The problem is that I wanted to set up my payment, not pay it instantly. OK. I made a mistake— but there was no going back. I tried to cancel it on the app— couldn’t do it. I called customer service— couldn’t do it. A second person at customer service said I would need to call my bank to stop the payment. I strongly suggest that the app designers add a follow up question when you slide that button, such as: “Are you sure you want to pay this bill now?” It’s as if PECO is trying to dupe you into the bill ASAP.

This is a 41MB energy draining PECO advertising site. It has a small utility that let’s you pay your bill online via mobile device. Just remember how big PECO is and that YOU are paying for this “free” App anyway. PECO hasn’t updated their electric grid in almost a century, but their executives & large shareholders have increased in wealth exponentially over that time. My power is out anytime there is moisture in the area. This can be from snow, rain, or even a wet fart. If I had a cost efficient choice, I’d change, but the “power industry” will never let that happen.

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On 2 separate occasions, after having used the app for moths, I THOUGHT I made payments towards my bill. I’ve made payments through the app before with no problem but the last 2 times, it didn’t go through and instead of making the payment right then, it scheduled the payment. Now I have a shut off notice. I never had to change the date to make the payment for that day that I was making the payment. There’s no pop up box making sure you want to make payment now or later since you changed the date option to a scheduled date.