Payzerware

Needs a lot of work overall software including app is Glitchy! And there are a bunch of little flaws that make it hard to use! And sometimes slow! Doesn’t save information all the time screws up numbers And add information where it doesn’t belong. If I did not see the potential I would’ve given it one star!

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Our company has been using this for about a year now and every time they come out with an update to fix the bugs they create 3 more in the process. The latest one that has caused our company to move to Housecall pro is the being unable to set the tax rate. You fill out your work order and write up what the problem was and what you did to fix it and then go to the tax rate section and it’s blank. Won’t let you choose any county for the tax rate. But hey you can’t save what you’ve written because you DIDNT SET THE TAX RATE. So you’re forced to clear it all out and start over hoping it will let you set the tax rate. I’ve had to leave jobs because it wouldn’t let me set the rate and I couldn’t wait any longer. Big time waster.

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Terrible process on charge-backs. Long processing time. Ridiculously low tolerance on customer chargebacks despite having favored with vendor after issues had been settled. I would not recommend any service company to use them. OUR risk as contractor in accepting credit cards is high as a contractor. Payzer does little to support vendor and will escalate the process of chargeback and doesn’t even give you the full 30 days to respond, they quickly seize your company’s liquid to satisfy the bank.

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Will sign you off constantly. Freeze up on multiple screens making you rewrite entire invoices. Have the most updated version and way too many bugs. Disappointed to say the least.