Ratings & Reviews performance provides an overview of what users think of your app. Here are the key metrics to help you identify how your app is rated by users and how successful is your review management strategy.
2.0Passenger & LT App provides a mechanism to capture and submit Warranty Claims for Passenger & LT tires of Michelin, BFG & Uniroyal brands. This App will be used by all Michelin external Dealers, Distributors and Open Market Users throughout USA and Canada. This App works in supported models of iPhone and iPad to capture warranty claim details while device is on-line or off-line and data can be synchronized with Michelin Systems once Wi-Fi is connected. If you have questions, please contact the Michelin eBusiness Help Desk at 1-888-624-2638 in United States or 1-877-924-2638 in Canada. Passenger & LT App provides the following functionalities: • Capture warranty claim details on supported models of iPhone, iPad, while device is on-line or off-line. (NOTE: Off-line capture requires Wi-Fi/Cellular data connection to Submit to Michelin). • New Automated process for issuing Authorization Codes for Claim Type 7 (Consumer Care Goodwill) and Claim Type 8 (Michelin 30 Day Satisfaction). No phone call required when using the App. • Notifications sent to your devise to provide status of claims pending authorization code. when created using the App. • iMessage with Michelin Tire Experts prior to submitting claim. • Allows user to attach photos and/or brief video of tire for Michelin to review. • Barcode scan feature to auto populate the Vehicle Identification Number. • Allows user to register the replacement tire DOT. • Allows user with to email or iMessage the Tire Bar Codes and Pack List. • Allows user to print the Tire Bar Codes and Pack List directly from the App. • Allows each store location to Build Shipment directly from the App. • Open Market users can self-register for an ID to login to the App and Submit Warranty Claims. • Used for Quick Order -- Search via MSPN (Max 5 MSPN's). • View stock of 1-5 MSPNs at Michelin or BibExpress Distributor. • Select shipping method and Supplier (Michelin or BibExpress Distributor). • Shipping • Michelin or the BibExpress Distributor. • Also will provide PSD and CDD (Preferred Ship date and Customer Delivery Date). • View Orders and order confirmation in real time • Order Confirmation • Michelin order will provide the SNPM prefix or dealer's customer Michelin direct prefix. • For BibExpress orders will be confirmed by TS#.
