ParkPass NCP

We're sorry that your experience using our new ParkPass app wasn't all it could be. The PIN and fingerprint TouchID recognition are enhanced security features which we feel are beneficial, given the app allows payment. We're looking into your comments on premium parking as our app should give you the same rates advertised on the tariff board at the car park entrance. In addition, you should get 10% off parking for your first month (from registration) when using the ParkPass app. We're listening to all feedback and using this to improve functionality and user experience in the coming months. NCP ParkPass Team

We're delighted to hear that you're enjoying using the ParkPass App. We listen to all comments that might improve the app. Thanks for your feedback, NCP ParkPass Team

Our new ParkPass app has been developed on a different system, separate from the existing ParkPass card product. This means that your current ParkPass card account details won't be recognised if you try to log in to the app. Please set up a new ParkPass app account, either online via your desktop, or via your mobile handset, once you have installed the app. Please let us know if you have any future issues logging in or using the app. Thanks for your feedback, NCP ParkPass Team

Thanks for your feedback. Currently our ParkPass App can't be used at rail and airport sites and we've highlighted this information within the App and Play Stores as well as on our website https://www.ncp.co.uk/parking-solutions/ncpparkpass/where-can-i-use-my-ncp-parkpass-app/ We're planning to add more locations to the App in the coming weeks and months. However, in response to your comment, we're reviewing whether the App ad should be displayed on the Manningtree car park page and will take appropriate action. The NCP ParkPass Team

Thanks for your feedback. We're always looking at ways to make parking easier for our customers. While developing the ParkPass app, customers told us they preferred to use an app rather than a card. An app removes the need to display a paper ticket or visit a pay point which we believe is good news for customers. We're listening to all feedback and using this to improve the functionality and user experience in the coming weeks and months. NCP ParkPass Team