Parking Panda

I was tempted to give a 4 star review due to the parking issue. However, the great customer service I experienced is why I am giving a 5 star review. When I made my reservation and arrived to the place it was closed down for construction, but I had already paid. So, I had to drive and pay 20 dollars to park in a different garage on top of what I had already paid. After I parked I called the customer service and got connected to a real person right away. The man I spoke to was very reasonable and refunded me my money for the garage I had reserved AND gave me a parkingpanda 20 dollar credit as I had to pay double than what I would have had to. I was very pleased with how my situation was handled. I recommend this app to anyone who needs help with parking and I am definitely going to be using this app again soon! Bravo, 5 stars!

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One of the worst customer services. First of all, on the first page on the app it doesn’t say that it DOESN’T ALLOW IN AND OUT ENTRY. It’s not until you press view extra details that that pops up. The first page and second page (the “details page”) is all repetitive information, but the only thing that’s different is the it doesn’t allow in and out. I payed for 3 days (1 extra day because we wanted to leave later) & I only parked for 8 hours and wasn’t allowed to go back. Who brings a car to Chicago & doesn’t use their car for outside events on New Years? I called customer service and the employee didn’t allow me to speak on what happened and was extremely rude. Let me quote him on this situation, “This happens to a lot of people,” and when I tried to speak, he would interrupt me and day, “Can I speak now?” If it happens often to customers then something is wrong with the information details and it is not the customer fault. Maybe it’s a clue that something should be changed and EMPHASIZED! I paid $60 for 8 hours and then I had to pay the hotel another $100 for the other two nights (& they were the ones who allowed in and out). On top of this, the customer service personal said that he would let someone know of the situation to review my case and I have never gotten a call back and it’s been 3 days now. NEVER again will I do business with a rude company and app service like this. So disgusted, disappointed, and horrible first-time experience with you guys.

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My friends and I went to Pride on Saturday and I reserved a spot at a parking garage a little less than 15 minutes away. Only to find it’s closed, completely gated off. I looked up the garage on google and saw they’re closed every Saturday and Sunday. So I end up driving a few blocks down and find parking at a meter. I tried to get a refund on the app but it said I had to call customer service. The “hero” I talked to was very condescending. I explained to her the situation and I told her I checked on google and the garage is closed every Saturday and Sunday, but she didn’t believe me until she looked it up herself. Afterwards she was STILL rude, and kept telling me to send her a copy of my receipt of where I parked after even though I parked at a METER. I had already emailed her my order number so she could see that I did reserve a spot at that garage. If I can’t park there I should be able to get MY money back and where I park after (due to their lack of communication between them and the garages they work with) should not be their concern. Not to mention they emailed me a few days after asking for me to send proof I parked somewhere else.. SORRY lady I don’t have a receipt of my METER parking since I couldn’t park in a CLOSED garage. I don’t know how they think I could be jipping them. The garage is closed every weekend get it together.

So I use this app pretty frequently, at least once a week, use it to park in the same garage and have never had a problem until this past week. The stars were misaligned and nothing went right. I made a reservation, but there was a glitch, it didn't work. I got a ticket for the garage figuring I'd sort it out on my way out. Well, no one was to be found and I ended up having to pay to leave and even worse, I couldn't get a receipt or my original ticket back from the automated machine. So I left feedback and was contacted by Parking Panda. In the words of Mike Holmes, they made it right. Thank you and I amend my original rating.

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In Phoenix to watch the Diamondbacks home opener and was ready to pull my hair out. Went to the lot I had paid for and the guy let me in (actually just glanced at my phone and gestured us in a long with a bunch of cars just paying as they came in.) There was not ONE single spot left to park. Drive around the lot twice to be sure (along with about 10 others) and they were still letting people in. I don’t think that’s how this is supposed to work. Finally headed for the exit and guy gave me directions to a different lot so I drove there hoping they would let me in. They did, thankfully. Wasted about 35 minutes when this should have been SAVING me time. Also, neither attendant really seemed to know anything about how to use this app. One just glanced at it and the other belatedly says, oh, maybe I should take a picture of it.