Park Evanston

Would I be transgressing the license if I said the app works fine, but Evanston now has better tools to continue their ridiculous parking regime? I’m concerned about the non-disparagement clause in the license because I’m trying to disparage the Evanston parking enforcement, not the app itself (even though the app license terms are ridiculous in themselves... but ridiculous in a way that most licenses are these days. If I never see the phrase “in our sole discretion “ again it will be too soon) To be clear, the excerpt from the license below is not intended to disparage “company” but to inquire about whether disparaging a client of Company is considered disparaging Company. From the license: You agree not to download, display or use any Content in any other manner that is likely to cause confusion among consumers, that disparages or discredits Company and/or its licensors, that dilutes the strength of Company or its licensors’ property, or that otherwise infringes Company or its licensors’ intellectual property rights.

It charges you a $0.35 convenience fee, which you don’t have to pay if you’re paying at the station. That’s really annoying when you just want to park for 15 min to pick up some carry out. In that case, you pay more than twice as much. So all in all, convenient for longer parking, but expensive if you’re just trying to park momentarily.

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So I have $6 left in my wallet and it’s making me refill my wallet (to $20) before I can use my $6. What a scam Evanston...this app is supposed to make it easier for your citizens to park, don’t steal our hard earned money. Also, you are charging a $1.00 if you pay less than the full time ($2)?? So basically I need to pay at least $1.25 to park every time??? Even for 15 minutes? I don’t know who voted on instituting this new parking system but you should have made this more user-friendly. The past few times I’be been at the Evanston gym all I hear in the locker rooms are people complaining about this app. Change it.

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Whenever I go to use the app, it either shuts down or when I go to use my card on file, it says “authorization failure”. This happens even when I have funds in my bank, when I delete and re-type my card info, or when I use a different card. It hasn’t worked for the past few weeks and even when I uninstall and re-download the app. I’ve been trying to contact app support but when I go to their website, there is no page for app support or to report problems.

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Took almost a week to fix what should have been a quick & easy fix. New iPhone is having problems finding and using this app so I contacted support. Email is the only option. No text chat. No phone. To make it more fun they respond to emailed concerns only once-a-day (weekdays only - good luck if problem happens on a Friday) and only first thing in the morning. Then nothing again until the next morning, no matter how much you beg.