Origin: Power Gas Internet LPG

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If you’re looking for an app that enables you great visibility of your power consumption this is not it (unless perhaps you have a smart meter - I don’t). This is more of a ‘pay your bill’ app - so in my opinion, it’s not very customer centric. This app would be much more useful if it would enable the account holder to add self meter readings to provide ongoing cost estimates. This would help with budgeting and reduce the uncertainty people have about quarterly bills. Plus it might help reduce usage and ease the environmental burden of energy production if people could have a much more detailed view of how they are using electricity. When you think about the model of electricity sale - “I’ll provide you a product and three months later I’ll tell you want it cost’ it just seems so old fashioned to the point of being ridiculous!

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My last review was deleted! I did not use profanity etc, I simply rated the app low because for me I get no relevant data! Maybe they don’t accept negative feedback! For me the app only shows the last bill period / bill I paid! Obviously I know what that bill was, I paid it! As I stated in my last review, I live in an older unit block, without a smart meter so I understand I won’t get live data. But I should be able to get some data for the billing period! If they can get the data to bill me, why can’t I see it before a bill is sent to me? Is that really to much to ask for? As I also wrote last time, I’m going to remember all of this Origin next time I consider my contract renewal! In fact it’s already got me thinking at looking around! At the end of the day electricity is electricity! If I’m not valued as a customer then maybe it’s time to move on! It’s not like we don’t have many many other providers to consider, and now a Govt web page to even help evaluate contracts!

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I checked the account randomly to find Origan has not only given me a bill for $7 but it also says it’s over due ,,, when I haven’t received any bill what so ever and now because of this ridiculous overdue bill for $7 to which I’m disgusted in Origan for I did not get any bill to say I have a bill period ,,, I now know that Origan is extremely untrustworthy as I will have a black mark on my name and a bad credit rating,, for not paying a bill I was unaware of,, and Origan also has most definitely not sent me a over due bill and now I can see you have put a additional $20 on the bill with out notifying me ,, how can I pay a bill I wasn’t billed for or told or given ,, I always pay my bills ahead of time,, I’m always in credit and yet this is how I’m to be treated and the service I pay for I don’t think so,,, Origan no longer deserves me as a customer,, what a lack of service and communication

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A great app when the information is shown... Haven’t seen the full summary info for a week. For the past three weeksthere hasn’t been ANY info available for this billing period. No info on the $’s that we are feeding back to the grid either... Just been informed by Origin support that as I am on solar I can’t get this info.. Wonder what has changed??? I had all the info up until recently!!! When I installed the app originally I was very happy with it. We had just got solar. 1 month or so in and the app stopped giving any usage info etc. I was told this was because I was in solar, never any explanation as to why it had worked before and now didn’t. I was told the app wasn’t able to give this info bu would hopefully be update in February 2019. Last week, as I was nearing the end of the billing cycle I suddenly had all the usage info etc. back and available- Happy Days!! Now all of a sudden it’s gone again!! So very frustrating. Please fix the app and fix the system- many many people are moving to solar and if they are all as disappointed as me you will have a lot of unhappy customers.

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9/5/18 Further to previous review, the latest update 2.2 still does not include a timeline showing the either positive or negative dollar value for the day/month etc. I feel that the app has gone backwards, as this was my favourite feature. Hope this feature will be reinstated (including relevant discounts) as you now have no idea what your bill will be, making the app unfit for purpose. 1/5/19 I used to love the timeline feature with the daily/monthly/annual charge displayed. Each day you could see your energy cost at a glance (positive or negative amount). This was supposed to take everything into account (including relevant discounts, fit etc) so you could easily see the plus or minus dollar figure for the day/month etc. The new app however just shows usage and consumption but does not provide info as to whether the consumption was taking place during the day, which would cancel out the usage during that time. I much preferred the old app but I am hoping that this will be remedied in the next round of updates and this feature will be available again.