Order by delivery.com

I’m now forced to use the desktop website for all of my orders since I prefer to use PayPal. When trying to pay with PayPal using the app, it cycles through logging me into PayPal and then returning to the app to place me order. In other words, I thought I had placed an order, but never received an email or text acknowledgment, so I logged back in to check and my bag was still sitting there. I had to log into the website to finalize my order. Last complaint— although I’m not sure if it’s Delivery or restaurants but two of my favorites have inaccurate menu items and/or have claimed they never received my order. Three stars because I prefer Delivery over Seamless/Grubhub.

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I downloaded the app to place a laundry pick up and delivery order. I placed my order and waited for the time slot for pickup. No one ever came to pick up the laundry and I received no notifications of the status. I waited 3 hours. I contacted customer support and they told me the selected merchant (the first one on the list) is outside of my pickup zone. So why was it even an option for me to select? It should have not been an option for me to select. And why did I not receive any updates? I would have been waiting all night with no updates, meanwhile my card was charged the initial holding fee which I had to get reversed after 40 mins chat with support. A huge waste of time. Plus, the chat with the customer support was very difficult because the messages kept getting cut off after two lines of text. So I kept missing chunks of information from the customer support. No one knows why. Horrible UX. Will not be using the app again and will not recommend to others.

This company has great perks and is very responsive! I just wish their website were as responsive as the customer service. *Incredibly* slow processing when ordering groceries. I consistently wait 1-4 minutes for the page to open, and if I want to add or edit items, it takes just as long. I often give up after 90 seconds, but once, out of masochistic curiosity, I waited for 9 minutes...it was still “processing” when I logged off and ordered elsewhere. This happens on every device and search engine I use.

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This app is horrible all around . Maybe this is specific to my state but if you are in Missouri order food from literally ANY OTHER app . When you put in your delivery address it shows a few restaurants but if you want to do a pickup order suddenly it doesn’t service your area . How can a restaurant be close enough to deliver to you but not close enough for you to go pick up the food yourself ? Not to mention it’s extremely inaccurate. It says the majority of restaurants are closed during the day when they are definitely open or even if they do say open it still won’t let you put the order in ?? Don’t even get me started on the 15 dollar minimum for EVERY RESTAURANT. Not everyone eats that much bye .

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I ordered something on this app due to them giving me a coupon, but once I went to pick up my order, the restaurant said they didn’t receive my order. It turns out the app called the restaurant once and they missed it, meaning my order was never alerted to them. Next time, i ordered from this app with another coupon. I paid with paypal. This time, the invoice the restaurant received did not show that I had a coupon, as well as it stating that I would pay in cash. I had to pay the full price with cash, and since the order was already paid through paypal, I had to dispute it. Hopefully I get my money back, but I’m never ordering from this app in the future.