OpenKey

But not well implemented because it lacks a Watch App. It's like with Apple Pay. Still a drag if you have to get your iPhone out, which negates much of the advantage that makes it really convenient. I'd certainly would go to a hotel where I could use the watch to open the room door over one where that's not supported!

ask user to change the rating

Using this app disabled the physical key cards we were given. Didn’t realize that and left our phones in the room when we went to the pool. We couldn’t get back into the room using the key cards. After we get that straightened out we decide to only use the app and not the key cards. All was well until housekeeping used a key card to get into the room to clean it. When we returned the app now didn’t work. But apparently since we tried the app, that disabled our key cards. Maintenance had to come with a laptop and reprogram the door and let us in. We then used only the physical key cards and never had a problem again. If it ain’t broke, don’t fix it.

ask user to change the rating

Locked out of my room and the front desk closed at 11pm not to return until morning. Downloaded the OpenKey app to get back in the room and received the following message when prompted to input my phone number: “Alert! Sorry! Looks like you haven’t been checked into the hotel yet.” I checked into the hotel at 2:40pm and have been in and out of the room multiple times. My belongings are in the room. I don’t know why the app doesn’t think I’m not checked into the hotel. It seems that something with the OpenKey system concerning my stay has been lost in translation. I called OpenKey support at 11:48pm PST and was informed that a “technician/agent” who may/or may not be equipped to resolve my issue won’t be in until 9am, the following business day. At which point I will have spent the night in my car, where I wrote this review, prior to my slumber. As it stands, the lack of functionality and/or systematic communication concerning this app has rendered my money for this hotel stay a complete loss.

Can’t being to express how amazing having mobile key will be to guests, hotel employees etc. The fact guests can see on the app the day they check out and the time is amazing! Even better if guests need a late check or change departure date, they do not need to stop by the desk, everything can be done remotely and their access on the phone is extended. This is amazing and I love it!!!

ask user to change the rating

Great when it works - and mostly it doesn’t. Inconsistent, hold the phone the same place / the same way and sometimes it works and sometimes it doesn’t. Just downloaded the update and now it doesn’t work at all. BETTER TO GET A KEYCARD- this app is crap, at least at this stage. I’ve spent too much time locked out of my room because of it (multiple occasions / different rooms) to give anything more than 1 star. If there was a zero it’d get that today.