Opal Travel

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One of the thing that the app was designed for, yet it is inaccurate. When I tapped on it displayed 35 on the tap on machine (which sounds about right), on the app it shows only 32. From even just the most recent top up, not including the previous balance before top up gave me at least 33 (manually calculated using a calculator). Yet the opal card has had it up to 32 something. This is no longer a matter of updating (no matter how you update (or lack of update) it shouldn’t end up at that value not to mention all past journeys had already shown up on the record). It is a matter of bad calculations and misleading information. This is not the first time it has happened, sometimes it is correct, sometimes it is not, the website which is probably where the app is based off has also the wrong value. And it has been for a quite couple of years. I never worried about it since I thought government surely can’t rip us off right? But after such a long time and still see it unfixed it is concerning. I beg you guys please check and see it fixed!! #concessionopal

The app has gotten way better than when first released. Initially I didn’t use it at all, because a third party app was better, but now it’s quite reasonable and can do most things I’m after (and it doesn’t require signing in every time I open the app - thank you!). But this morning I was forced to upgrade the app as it would not allow me to open an out of date version of the app. “There must be something pretty important they’ve fixed,” I thought, because I haven’t seen this done in any other app I’ve ever used (apart from apps that can’t open when they have become incompatible with iOS updates). When I checked the App Store to download the update, the new version contains “minor UI updates”!? For something so trivial TfNSW are forcing me to download the update? Come on! For a major security flaw, that is fair enough and something other developers should actually look at implementing, but don’t lock me out of the app just because the new version looks slightly different. What if I was in a rush to catch a bus or train and trying to add credit to my Opal? Instead of ignoring the update so I could get to work on time, I’d need to update before doing anything and maybe miss the service I was after. If phone reception is bad that’d take even longer. I think it’s a good thing you’ve worked out how to force users to update an app by not permitting an out of date app to be opened - but only use this power wisely and when really necessary. Please.

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Recently I contacted Opal to suggest that it would be a good idea to be able to advise of a none tap off & be able for them to make adjustment accordingly with relevant information as to where the said journey ended, to be able to reimburse account. I have been charged maximum fare twice on journeys into city on very busy buses, where standing passengers have had to get off and on again in order for me and other passengers to alight bus, and with all the commotion tap off was not possible or forgotten. With all the monies they make from these none tap offs I guess this is very low on their priorities. Which in return is just another annoyance of public transport. It would be an easy solution to make through the app instead of having to call, and be held in a queue where our call is important - not ☹️

I don’t expect this app to be amazing, it’s for NSW transport after all. But the delay in relevant information is annoying at best, especially when you’re on the go - which if you’re using an app on a phone is pretty much a given. If you can tap your card and have it instantaneously tell you whether you have funds, the app should be able to tell you just as quickly, and you should be able to see your tap on/off activity in real time. Instead there’s hours of delay because of... reasons? Also, forcing people to update before they can use the app is inconvenient when you’re out and reliant on phone data/signal strength. Not everyone is going to have the perfect combination, and yet they still need access to their Opal account - forcing an update locks them out. Little tweaks could make this a great app.

It’s a great app. But with the new Metro train and tram from Circular Quay to Randwick including the Castle Hill trains the announcer need to change the use of language. I was on the tram this evening and a group of white Middle Ages to retirees we’re talking to each other. One older lady said the word “alight” for someone whose a non-English tourist person this word doesn’t mean anything to them. The government need to change the language use through our communications with public transportation to make it more accessible to everyone. I though this was a really good feedback that I felt it was necessary to share with the transport government department. Please change the word “alight” to something else. Keep it simple for example the next stop is Randwick not please alight at the next stop Randwick. Thank you!