Ooma Office

I’ve used the Ooma Office Mobile App for over a year now and my overall experience has been great. It allows me to keep my business calls separate from my personal calls, all while using my cell phone. With the app, you get a separate business phone number along with business phone features like a Virtual Receptionist. The app notifies you when you are receiving an Ooma Office call, so you know to answer in a professional manner. The texting feature also just became available so you can even send messages from your business phone number! This app is great for professionals using their cell phones for business calls, without having to give out your personal cell number.

Love the texting feature. Calls and texts Work well over cellular. This makes it worth it. I wish App had control to Ooma Office & we could set the call handling from the app. If you are in a meeting, you have to log out not to get calls. A simple Do No Disturb to go straight to voice mail would be great. Also, If you are the admin and there are 2 numbers, you have to continually go back and forth to each box or you miss texts and messages. Not good -so we only give out the 2nd ext number but that defeats the purpose of routing the call. The Auto attendant is just passable and I hope Ooma realizes this and offers more features in the future. I also feel they have future plans to improve and do listen to their clients. Great customer support so far too. And, Ooma is much better than the Grandstream App and is definitely a must have if you need affordability, mobility and can handle the work arounds you might have to make for your business.

I recently switched my business phone service to Ooma because of the text message feature. However, I now learned that this feature is not available on the iPhone app. My assistant has an Adroid phone and the app on her phone is very different and it has a lot more options and features. I also do not get all the voicemails and they are sometimes rerouted to the wrong extension. I posted the above review in December 2019z However, in late January iPhone had an update which in fact fixed all the issues it previously had. I can honestly say now that I am very happy with the app.

response required

I just started using Ooma Phones and this app and I’m not impressed with this app and not impressed with the phones nor the company at all. This app is extremely limited. Even ESI, which is one of Ooma’s competitors has a better app than this. It needs to be updated with better features that provide business people on the go more technology and a more enjoyable experience. Also their regular phones are very low tech and their features are very dull. The ring tones are very bad and they sound very old. Their company voices which answer phone calls are very robotic and don’t sound real nor professional. Come on figure it out, improve and blow your competitors out of the water. You still have lots to learn. Figure it out fast..if people are not patient while on hold, people in real life with your systems won’t either. There are many options out there. Hope you take my advice to heart.

response required

The new ring vibration is REALLY annoying. Frequently causes my phone to continue to vibrate until I restart my phone. Closing the app, or disabling notifications will not fix this once it starts. I am currently typing this on a phone that is vibrating, and has been vibrating for 5 minutes. There doesn't seem to be any way within the app to change my vibration or disable receiving calls on my phone through the app without disabling notifications in system settings. Still no way to block callers, or subscribe to a black list in Ooma Office. This was a major selling point for me in switching to Ooma. To be fair they never said the Office version has these features, but on their website it is not made clear only the home version has these faetures.