Old National Mobile

I’ve been using the ONB app for about a year now. It has made my life a lot easier. I travel a lot and this way I can keep track of all my business and personal checking and savings accounts. It’s easy to use. I often use bill payment on the app, I can transfer money and pay other bills. So, I highly recommend it.

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I really appreciate this app. I use it all of the time. First off, I don’t give 5’s. This would be a 4 star if it weren’t for one thing which I have discussed with the branch manager of my branch and they acknowledged that other customers agree. The issue is that the app does not take away immediately or add immediately after a bill pay or a deposit. It waits until after it clears. This is not what competitors do. Once you make the transaction on competitors it shows up, changes the balance and shows as pending until it clears the bank. The Old National app procedure is not good.

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I had this app for a while and it worked great but I recently had gotten a new phone and downloaded the app and they needed to confirm my identity in a text or call. It would not let me click on the text option so I tried the calling option and even after multiple tries it kept saying “unable to confirm my identity at this time.” So I’m not even able to see my account information now unless I go to the bank or login through their website. I also tried fixing it through their help suggestions and it still wouldn’t work. I’d suggest the app if it would actually work for me

I love the convenience of the mobile app! Especially mobile deposit. One suggestion I would like to make, if possible, would be on remote deposits to be able to also see a copy of the check on our online transaction history as well as the amount.

I love the convenience of the app and bill pay, but wish the calendar (when you schedule bill pay or make a payment) was an actual calendar or at least had the week day with it. It’s hard to know if you or picking a non business day when looking at date only. Other than that, I really like the app function.