OhioHealth

I ended up being admitted to the hospital and had to have surgery. I used the chart the see my daily blood work which revealed another issue I wouldn’t have known without it because none of the doctors during my three-day stay brought it up. I use the billing section now (unfortunately) but it does make it easier to pay my bills and I even signed up to make monthly 10% payments.

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The billing section of the app is in desperate need of an update. It’s very difficult to get to where you actually make a payment. It’s also tricky in what it wants you to pay. The amount listed is what you owe Ohio Health entirely then there is a payment button under that amount then under the payment button it shows your statement amount if you’re on a payment plan. But when you click the payment button it lists the entire amount owed, then it lists a certain percentage they would like you to pay, then there is an option for paying any amount you would like. It does not give you the option to pay the statement amount agreed upon with customer service/the amount in the monthly statement. The app makes it very easy to question if you’re paying the wrong amount wether it be too much or not enough. Basically the app is not aligned with what’s happening with the call center/payment plan. So I end up having to call to make my payment to feel confident that the correct amount was payed.

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The financial assistance seems to be a run around and a mess to apply for. I’m fortunate enough to have the at hand supplies needed to fill it out and send the application in to you guys, however, those who don’t know how to do all that I feel bad for. Despite me being able to maneuver and figure things out it seems like it’s almost made intentionally hard. My suggestion is to create an in app financial application. One that the patients/applicants can digitally type numbers and letters. For instance my application was sent back to me because the 7 in 2017 of my employment date was not legible. Having digital letters and numbers would avoid that and allow faster approval process. The employment application is easily submitted via all one process. Right now it seems like for the financial assistance application you have to take extra steps that aren’t really necessary for modern day times.

This app makes life so simple, it doesn’t just keep track of my upcoming appointments but it will add them to my calendar as well. I can do paperless billing in a couple of taps, no problem & done. All my lab test results are right there to refer back to and my Doctors all say to use the Ask the Doctor feature if I need to. That’s just a few basic features there are so many more!

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Online bill pay needs a lot of work. Access to partial or no information does not help anyone. Give access and train support on it or else do not offer it. The web site popup to view in app is confusing. Remove it, think about it. Not everyone knows the difference, and there’s huge differences. Such as password resets, why must we call someone every time when recovery information matches? The app, give meaningful error messages, it’s always “oops”, how does that help even the most knowledgeable patient?