NYC 311

It’s amazing that you can submit requests and complaints through the app and see actual results. I mainly use this app for reporting dangerous driving, and nearly all my complaints end up with the driver paying a fine. Safer streets! However, oftentimes I attach a photo to the complaint, and sometimes I have to be on the phone for a hearing to determine whether the driver is guilty. It would be nice to see the attached photo with the complaint in the app so I don’t have to drudge up the photo in question in my Photos app. Otherwise amazing app. Makes me feel like a good citizen for doing my part, and you can see actual results.

response required

There were updates done over the past few months that have made the app considerably less user friendly and discourages logging complaints. For some standard complaints you used to be able to log a ticket directly in the app. Now, instead of a form loading in the app, it sends you out to the 311 website, which is not very mobile friendly. In some cases you now have to call 311 to log a ticket whereas previously you could do so in the app and include a closer address, pictures and get relevant updates.

This app is very good as it makes you feel like you’re doing your job as a citizen by helping keep your neighborhood clean and safe. But what makes this app really handy is the fact that you can check your results and get updates within hours. Although, there are some things that could be reported through the app, I still feel like more features need to be added. There is a very limited amount of things you can report. But overall very easy to access!

response required

I haven't submitted a ticket that was resolved in real life. Noisy neighbors. Abandoned vehicles. When I’ve need to file a support ticket I think that it is the actual people involved, ie city employees, that have failed me. However, they are a part of the process and so the app gets 2 stars because i find it ultimately ineffective when i need it most. The app itself functions fine. I like the calendar to check school closings and parking conditions and such.

response required

I am not sure if the problem is the app or the police that reaponds to the complaint. I keep on requesting for a complaint regarding our mentally disturbed next door neighbor regarding her ubnormal behavior in the wee hours of turning her tv and radio at the same time, shouting and cursing to no one but herself, bangs the wall that devides us and her door, running back and forth in the stairs - sometimes naked. The police precint is just two blocks away from our apartment and they responds in the morning and reports that there are no evidence of the complaint. Seriously? of course there is no more noise in the morning because the noise is done in the wee hours. I work 7 AM - 7 PM, I have to wake up at 4 AM but what happens is I am already awake at 2 AM sometimes 3 AM because of our crazy neighbor. For 3 months since she moved in I never get a chance to complete my sleep. These cops that responds don’t understand what is happening. WE ARE PAYING OUR TAXES PLEASE DO YOUR JOB!!!