NTTA Tollmate®

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This is the second time I’ve downloaded the app. First time, app kept closing right after I logged in, extremely frustrating since my whole reason for downloading is so that I can pay my zip cash account without having to go to the site. Sounds convenient enough, right? But no. I’ve downloaded once again thinking that the bugs may have been worked out and I now travel enough to get an actual toll tag and can justify the cost of having one. The bugs have NOT been worked out and as a matter of fact seems as though it’s worse than before. It’s bad enough that we went from being able to move about freely on our freeways to having to pay to get to a lot of places now. Seems the least you can do is make it convenient to pay for something that was once free.

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I have used this app for over 3 months and in that time my experience has been unpleasant. Even though I have authorized and automatic deduction of $40 when my account is low, I still receive emails from NTTA letting me know my balance is running low and to make a payment. I have updated my cc information several times because the app keeps deleting it. I have received letters in the mail letting me know that my tag will be suspended if I don’t pay an outstanding balance that was already deducted from my account. I would not recommend using this app.

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I’ve had a TollTag account for close to 20 years. Each time there’s a billing error (on their end), it’s next to impossible to log in with my credentials, retrieve my password and find the proper place to make the payment. I feel they make it difficult so that people will forget to pay a bill (they shouldn’t even owe!) they can charge exorbitant collection fees and penalties. Truly unreasonable. Terrible.

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Nothing works on this app. Signed in (luckily) and wanted to sign up for the toll perks rewards. It wouldn’t even allow me to do that. It gave me an alert that a statement was available, said click here to see statement, but it wouldn’t open. The app is pointless, don’t download it

I switched from another toll company to NTTA and couldn’t be happier. App is super easy to use and see exactly what toll I’m paying for.