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I love the app more than anything. I like it for enabling easy access to ordering groceries but it has a few bugs that I’d enjoy if were fixed. Firstly, the products that are out of stock should be labeled. Many cases happen that my product is out of stock and I have a limited amount of replacement. Secondly, they don’t mention majority of the supermarkets (which isn’t their fault) but it would be more convinient if there were supermarkets with 24/7 delivery mentioned on the app. Thirdly, the app used to shut down and crash every time I used it but I fixed it now.

At the beginning they used to bring us our grocery from zoom market, it was great experience either with the app or even the shop. Somehow now they deal with another shop -depends on the area- which is simply horrible, never ever got what I asked for -16 times- even when they have it not the correct quantity, even when we call them, we get rude, unprofessional and less than basic English spoken. I made this review in here after so many times of reporting issues either from my app or my wife's with "we will get back to u soon" but guess what ..... never did. Bottom line the app is great if the shop is nice and professional, once they have not that okay shop and now u need the support of the app, simply u don't get any.

Service is very poor, always late (yesterday 2 hours!!!) and many times what is offered is not available on store, but seems like there is no other app that is much better. Oh and Important the cleaning service is garbage never use. Few times I complained to InstaShop team while professional i have realized that they give the same reasoning over and over - blaming others. If there was a another app that I could use I would. Already changed the cleaning to another APP.

Those who are following up on customer satisfaction and rating for each and every order are really one of a kind. I had an issue with one order that came not as expected and i rated it low, in less than 5 minutes “literally” one of the instashop team called me following up and asking about the reasons of that ranking, offering his explanation and promised to help. Thank you so much and please keep it that level.

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Right off the bat, the process of selecting your location is not well thought out. Rather than letting you pick your location on a map, you’re forced to select emirate, area, and then your street. Unfortunately I live in an area where every street is a letter & a number (I.e. 20 A, 6 C, etc) and not only is it a massive pain to scroll through the hundreds of letter & number combinations, I also can’t find my street in the app. Like AT LEAST let me select building names or something. Was really excited to use this app for the convenience it provides but this whole location selection needs a re-design because it is a pain to try & find a place.