NextGen Patient Portal

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Whether on laptop or mobile. Ok for communicating with dr office, but not too user friendly vs other patient portal sites I’ve accessed. Most times need to ‘request health record’ for current update. (That label ‘record’ is misleading vs ‘update’. ) Which I’ve requested 3 times in past week and nothing yet. One would think it would access server and .. wha la ? Update automatically? Results have shown ‘unknown’ from one link, accessed from another. Dates jump from 2016 back to 2014 back to 2017 and back to 2014 ... quite frustrating to navigate. Any filters? Frustrating overall. Cannot on the site find a contact to voice opinion/question. A manual. Yep, there’s that for ‘help’. No bodies apparently. One would think they’d want to improve product. But hey... no complaints no problems? And the online contact at the medical center ? Only if non portal questions. If portal issues points to doctor office. I think they may have more important things going on. Like patients. One star only for email. All else I need to call anyway.

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This app is terrible. It is the most complicated design I have ever encountered, and it has the least amount of information of any patient portal I have ever used. This is the opposite of what a patient portal should be. It is frustrating to have a login and absolutely nothing worthwhile to look at. It can’t even send you a notification properly. When you click on inbox with notifications, it lets you click on the notification then it takes you to your whole medical record. You then click through every tab, which has nothing in it. After you have spent 5 minutes clicking through everything, you walk away wondering what the notification even was. I am deleting the app. They wasted money on this app. The developers should give them their money back. My real rating is -5stars.

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Why bother? I just started going to a community medical office that uses this platform for their portal. I was surprised to find such a poor overall design. There’s no excuse for it especially with how far technology has come today. The developers haven’t even gone as far as to update the app for the newer iPhones that fill the whole screen. The text size is way too big and overall the app itself is slow and clunky like an old car. Get it together! If only the office used my chart instead, it’s phenomenal and this company has a lot to learn from the markers of MyChart.

I don’t use this app very often but I wish I could. I just don’t open it because it really isn’t that intuitive to do simple things like schedule an appointment. There are fields to fill out that sometimes you start on it only to realize you’re in the wrong section. Hmm. Then in the Inbox for example, the messages take ages to load (by the standards of other apps!) and u have to actually go within a msg to delete it which has a lag time also. I don’t know. It’s heart is in the right place but it needs work!

I haven’t had the problems I have noticed others have. I’ve requested refills, appointments, received lab results etc. with very few problems. That being said I would give it another star if all the doctors I have (c)would use it. Note: I did have to express once, to each of my doctors, to please release/post lab results. Yes, it did take a little time to get used to using it. But hey, being over 70 it takes me more time to getting used to anything new. Duane W Mikey (pseudo name)