New York Pass - Travel Guide

Decided to leave a review because I’ve seen a ton of bad ones and I hope this review helps in not losing out on a good opportunity. This app works exactly as advertised! If this is your first time/first time in a while & your plan is to do as many touristy things as you can, then this is definitely an amazing option. If you plan ahead and don’t mind being out for a good portion of the day then you can get so much out of this. Spent $199 each (on special pricing) for a two 3-day passes and ended up doing over $450 worth of stuff each. Never had an issue redeeming it at any of the attractions. They have a list for which places let you cut the line and for those places that don’t let you cut, the lines move pretty quickly, we never waited more than 30 min to get inside somewhere, some of them even have special lines for pass holders. Keep in mind that it activates the day you first use it and then is active for subsequent days, so you probably want to use it as early as possible on the first day. Check ahead to see if any attractions require reservations but most don’t. If you make an itinerary and stick fairly close to it I guarantee it’ll be worth it!

I enjoyed the experience but I will never use this again! The app to me wasn’t that helpful!The hop on/off bus was the best only because of the staff on the bus, and the knowledge they had about the city. Finding the hop on/ off bus sites where a bit challenging. I expected to just be able to walk into the sites since we had tickets but.....that was not the case. For the 911 memorial we were required to stand in a line to get tickets, then reserve a time to come back, and then stand in another line. This process was very time consuming! It was also like this for the “Top of the Rock” and Empire State Building! For fear it would happen a fourth time we didn’t even attempt Statue of Liberty, and our tickets would not have speeded up the process unless you bought an additional skip the line pass! If you have several days to tour the city then this is a great option! If time is of the essence I would suggest to do more search about things in the City and wait till you get there! In future trips I will be using the Metro for site seeing! When I tried to review this pass after spending almost $270 I was required to put in a password that toke me so many times I almost gave up!

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I was disappointed with the pass in the fact that I still had to wait in line regardless of having purchased the pass in advance. Most attractions you still had to have a printed ticket to get in, so that’s why you had to wait in the regular line. The only place I got any advantage to having the pass was at the wax museum they actually had a separate line for the New York pass holders which made it easier to get in. Seems like it be much better from what I could see to just purchase a city pass for New York at least with that you can actually skip the lines. Otherwise I mean it’s a good offer there is a lot you can do for the mount of money you spend on it, but no advantage to skipping the lines.

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I bought the passes on a recommendation from a friend. Nothing about my experience lived up to anything as advertised by company. My group consisted of myself, my mother, and 2 nieces. I had to buy adult passes for all 4 of us even though my nieces would be eligible for the student rates and my mother would be eligible for the senior rates at most attractions. You need to plan on seeing 3-4 sites each day to get your money’s worth out of the passes. I requested multiple books to allow each of to help with the planning. Customer service told me during 2 different phone calls that they could accommodate this request, but they never followed through with sending them. I was hoping that the Fast Pass option would make up for some of the disappointments I had experienced prior to the trip, but instead found that it really didn’t help the lines any. We still had to redeem the pass for tickets before entering and the lines were the same regardless of how you were paying. I also experienced much frustration with the app itself crashing during use. The app includes maps, but they are not interactive, so there was a lot of back and forth between finding the location or public transit stops and whatever map we used to actually navigate to the site. Overall, the pass and the app are not worthwhile and I would not purchase them again.

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The pass needs no improvements!! It’s the customer service Kari at New York Pass Claims to be a supervisor at the New York Pass office and just from hearing my accent she got annoyed, didn’t want to help instead started yelling. Then completely lied to me that the passes were bought from Marriott vacation club (a third party) when I called the club they said we don’t even sell the passes so I called back to catch her in her own lie and she said “I was just googling who you might have bought the pass from”. Kari dear, you need to understand Tourism and hospitality business before you stepped into it. These passes were issued by New York Pass and its a lot of money for you to come and say that it’s expired and you won’t replace for me that’s pathetic. Please don’t buy from New York Pass they will ROB you off your money . Worst customer service ever by a Tour company.