NetXInvestor™ Mobile

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I wouldn't be using the app at all, if not for the mobile deposit feature. Wish I could just electronically transfer funds instead of writing myself a check, then mobile deposit it. Who writes checks anymore?It's cumbersome and inconvenient for those that periodically want to add/move funds around. And when you DO use the mobile deposit, you cannot see the deposit right away. No email to confirm the transaction, no where in the account does it show a pending deposit, no confirmation at all. Leaves you feeling like you just sent money into a CYBERSPACE BLACK HOLE and hope it gets there. Not user friendly. Not streamlined. Please have electronic transfer/direct deposit and add confirmations for mobile deposits!!! When someone wants to give you money, make it as easy as possible. As for the rest of the app, admittedly, I have no idea if it works as it should. I'm turned off by the lack of basic features that I don't even bother.

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This app seems like a not so glorified version of the website. You can’t even see a full list of your positions in your account- you can only see categories (equity, mutual fund, cash). Seems par for the course with Pershing. Late dividend payment processing (seriously who doesn’t process on the payable date?), double execution of orders, order numbers that change from the time you enter the order to the time you view the order status, can’t get Apple Watch app to show accounts peoperly (or at all). If you are considering an advisor that clears through Pershing, do yourself a favor and RUN. Absolutely horrible client experience. If you are an advisor considering where to clear your business through please look ANYWHERE else. Your clients will appreciate it.

His ineptitude is not a sign that the app is no good, it just means he’s inept. You CAN see individual holdings, you just have to tap on “mutual fund” or “stock” heading to get details. Also, dividends are always shown on the business day following the payable date. The stock company pays the dividend to Pershing on day X and Pershing credits it to your money market that same evening. It’s available the next morning. It’s no different than most banks. You can’t deposit money and withdraw it on the same day. That is industry standard. Also, stock and ETF orders are entered and processed immediately. Orders execute typically seconds after being submitted. Mutual funds, however, always trade at the end of the day. Again, this is industry regulation and has nothing to do with Pershing.

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I’m an Advisor and decided to Try out the mobile check deposit. I kept getting errors saying the image wasn’t clear. I never have problems using mobile deposit at my bank. I finally called my help desk and they pointed me to a document on how to use it. Seriously, I need a separate instruction sheet to use this? Turns out I didn’t write ‘Mobile Deposit’ on the front. My bank’s app walks me through the deposit process step by step. Why doesn’t Pershing do the same? I shouldn’t have to read a separate instruction sheet. If I can’t figure this out, how will my clients? I’m better off not telling them about this app so I don’t have to do the technical support.

I have used this app for years. Not great but it works for portfolio monitoring, reporting and trading. Until the current release that loads inconsistently. Sometimes in seconds, usually in minutes and sometimes not at all. I have a 3 year old iPad Pro. I finally figured out it was a weak Wi-Fi connection. It seems to affect this App more than others. For example, Schwab worked fine when this App did not.